NEWS News

[6/25 Update]
From Thursday, 6/25, we have started shipping the Blue-Red Newsletter sequentially, which includes the "2020 Season Ticket Refund Procedure Guide" (excluding those who declined the refund). Please be sure to check it. Thank you for your cooperation.
◇『Blue-Red Newsletter Vol.21』 Shipping Announcement is here

[5/22 Update]
・The deadline for refund waiver applications is until 5/24 (Sun) 23:59. We kindly ask those who wish to apply to do so by the deadline. Applications can be made here.
・Regarding the refusal of refunds, we have compiled frequently asked questions and requests in the form of a Q&A, so please check it out.

Thank you very much for your continued support and encouragement for FC Tokyo.
We would like to inform you that we have decided to fully refund the annual tickets for the 2020 season.

We sincerely apologize for the concern and inconvenience caused due to the ongoing uncertainty regarding the resumption of the season as a result of the COVID-19 pandemic. We have been carefully considering the handling of annual tickets under these circumstances. Even when the season resumes, there is a high possibility that matches will be held without spectators, with different seating arrangements due to attendance restrictions, cheering limitations, and other conditions that differ from regular match viewing, which leads us to conclude that we will not be able to provide the rights and services initially planned for SOCIO members as before. Additionally, considering that many people may feel anxious about watching matches in the stadium, we have decided to fully refund the cost of annual tickets.

The revenue from annual tickets is a very important source of income for club management, and this decision was a difficult management judgment in a situation where the future of club management is uncertain. In this unprecedented global situation, all players and staff involved with the club deeply feel how painful it is not to be able to play soccer as usual on the pitch. Similarly, we believe that all SOCIO members who have walked with us until now also feel this. This season, as we cannot have a season like usual, we made the above decision from a strong desire to sincerely face all SOCIO members and continue to walk together in the future.
We will overcome this 2020 season together with all SOCIO members, and we will continue to aim for a "strong and beloved team." We sincerely appreciate your continued support and encouragement.

We are currently considering the specific refund methods and will provide details on the refund process again, as well as initiate the refund procedures.
Please check below for the details that have been confirmed at this time.
Please note that the return of the annual ticket set we have already sent is not necessary. Additionally, you can continue to use early sales and member prices for home games, log in to your My Page, and record your attendance with your SOCIO card. For more details, please check the section below titled 'About Various Benefits.'

□ Refund Eligible Persons
Only those who purchased the "2020 Annual Ticket" (payment completed)

□Regarding Refund Waivers
In this situation, some individuals have expressed their intention to waive refunds. Therefore, we have set up a reception form. Please submit your request to waive the refund using the form below by May 24 (Sunday) at 23:59.

Regarding the refusal of refunds, it is a donation to the club and is based on your goodwill. Since it varies depending on each person's perspective towards the club and their individual circumstances, we kindly ask that only those who agree apply.

Regarding refund refusals, we have added the frequently asked questions and requests we received as follows.
If you wish to cancel the refund waiver below, please contact socio@fctokyo.co.jp.

Q1. If I decline the refund, can I enter future matches with the SOCIO card?
A1. When the league resumes and there are matches you can attend, regardless of whether you declined the refund, for the 2020 season, all SOCIO members will need to purchase tickets each time and enter with the tickets.

Q2. If I decline a refund, will there be any preferential treatment such as receiving merchandise gifts or priority access to tickets for future matches? I would like to be able to attend future matches since I am declining the refund.
A2. We do not plan to offer any preferential treatment to those who decline refunds. During this COVID-19 situation, many people are in various circumstances, and we have decided to treat all SOCIO members equally without differentiating between those who decline and those who do not. Therefore, the club does not intend to imply that declining refunds is encouraged by offering preferential treatment, and we believe it would be against our decision if some people receive benefits while others do not have the opportunity to do so.
Also, even if the environment allows you to attend the match, the conditions for holding the event, such as entry restrictions, are currently undecided, and we cannot guarantee how many seats will be available at this time. We appreciate your understanding.

Q3. Is it possible to get a refund for individual matches or a partial refund of the annual season ticket fee instead of the full amount?
A3. Refunds are only available for the full amount of the annual season ticket fee. We truly appreciate your willingness to "give something back to the club," and we hope you can view the option to forgo a refund as one way to do so. From the club's perspective, not only this matter but also receiving the full refund and then supporting us by purchasing uniforms or goods, joining the club support membership, or buying tickets and attending matches after the league resumes are all very valuable sources of income. Everyone has their own way of supporting the club, so if you find a method you agree with, we would be grateful if you could support us within your means.

Q4. I am uncertain about the future, but do I have to apply to decline the refund by 11:59 PM on 5/24 (Sun), and is it impossible to decline the refund after that?
A4. After the deadline for the refund decline application, once preparations are complete, we will send guidance regarding the procedures to everyone who will receive a refund. At that time, if you contact the club to inform them that you wish to decline the refund without completing the refund procedure, it will be treated as a refund decline. However, due to administrative reasons related to the refund process, we would appreciate it if you could submit your application by the deadline on Sunday the 24th as much as possible.

In response to the impact of the new coronavirus, a new system has been established whereby those who choose not to receive a refund for their tickets (decline) will have that amount considered a "donation," allowing them to receive tax benefits (donation deductions).
We are also working on procedures to make this system available for FC Tokyo's annual tickets. We will inform you of the details as soon as they are decided.

For more details, please check here.

Application for <strong>Refund Decline</strong> is here
※Until Sunday, May 24, 23:59
To those who have applied and are planning to make a payment
Please refrain from making payments for those who have not yet paid for the annual ticket.

To all who have completed payment but have not received the annual ticket set
We will ship the annual ticket set at a later date, so please wait until it arrives.

□About Various Benefits

・The set of annual tickets (including various benefits) that have already been sent will not be collected, so please keep them as they are.
(Note 1) We plan to sell tickets at member pre-sale (one week before general sales) and member prices (300 yen off for reserved seats, 100 yen off for unreserved seats). Please note that the seating arrangement may change.
(※2) The parking permit that has already been delivered will no longer be valid. We will provide further information regarding the sale of pair seats and parking permits as soon as it is decided.
(Note 3) Initially, we had planned to hold a different match due to the postponement, but the SOCIO invitation for acquaintances and friends for the 2020 season will not be implemented.
(Note 4) We will provide further information during the annual ticket sales for the 2021 season.

□Regarding Future Annual Ticket Sales
The sale of the "2020 Annual Tickets" has ended. Additionally, there will be no sales for the "2020 Second Half Tickets." We apologize to everyone who was planning to apply and appreciate your understanding.

If you have not completed your application for the 2019 season SOCIO and the 2020 season, your SOCIO number and years of membership will be carried over from the 2019 season when you apply for the 2021 season.
The reissue of the SOCIO card for the 2020 season has also been closed for applications.

□ About Club Support Members
Regarding club support members, this is not a membership service based on attending matches, and benefits are being sent sequentially. Also, the "Home Free Seating QR Ticket Exchange Voucher" is expected to be usable at upcoming matches, so at this time, refunds are not planned. We appreciate your understanding.
* Due to changes in seat allocation, the eligible seat types for home free seating QR ticket exchange vouchers may change.
※The U-18 merchandise benefits are scheduled to be provided during home games.
*Regarding the Big Frames benefit of "Official Fan Book Presentation," for those who have not yet redeemed it, shipment is scheduled for mid-June.

□ To All Corporate Annual Ticket Holders
For those who have purchased corporate annual tickets, we will provide further information as soon as the details are finalized, so please wait a little longer.
The sale of the "2020 Corporate Annual Ticket" has ended. Additionally, we will not be selling the "2020 Corporate Half-Year Ticket". We apologize to everyone who was planning to apply and appreciate your understanding.