NEWS News

[Repost on 12/21]
The refund procedure period will be until December 23 (Friday) at 23:59.
If you have not completed your procedures yet, please do so as soon as possible.

[Reposted on 11/8]
Starting today, emails regarding the refund procedures are being sent out sequentially.
Please complete your procedures by December 23 (Friday) at 23:59.

Thank you very much for your continued support and encouragement for FC Tokyo.
Regarding the 2022 home games, the number of restricted matches has been finalized. We would like to inform you that we will be refunding the season tickets as follows.

□Eligible
①Those who selected the 【Refund Method】 and purchased a 2022 season ticket, and wish to request a refund for "Restricted Matches"
▼Applicable Matches
・Meiji Yasuda Life Insurance Company J1 League Sec. 4 March 12 (Sat) Sanfrecce Hiroshima Match</u>
・2022 J.League YBC Levain Cup Group Stage Sec. 1 March 15 (Wed) vs. Júbilo Iwata
・2022 J.League YBC Levain Cup Group Stage Sec. 3 March 26 (Sat) Shonan Bellmare Match

② For those who have selected the 【Refund Method】 and purchased the 2022 season ticket or the latter half season ticket for home free seating SOCIO only, who have applied for a refund for the "Cheering with Voice Verification Match" or "Cheering with Voice Applicable Match"
▼Applicable Matches
・Meiji Yasuda Life Insurance Company J1 League Sec. 20 Jul 6 (Wed) vs Hokkaido Consadole Sapporo
・Meiji Yasuda Life Insurance Company J1 League Sec. 24 Aug 7 (Sun) vs Shimizu S-Pulse
・Meiji Yasuda Life Insurance Company J1 League Sec. 32 Oct 8 (Sat) vs Shonan Bellmare
・Meiji Yasuda Life Insurance Company J1 League Sec. 25 Oct 12 (Wed) vs Cerezo Osaka
・Meiji Yasuda Life Insurance Company J1 League Sec. 34 Nov 3 (Sat) vs Kawasaki Frontale
*Only those who have applied for a refund for any of the above 5 matches are eligible for a refund.

□ Refund Period
Nov 8 (Tue) – Dec 23 (Fri) 23:59</u></strong>
※From the refund start date, guidance on the refund procedure will be sent sequentially from "refundss@pia.co.jp" to the registered email address. The emails will be sent in order to the applicable customers, so depending on the situation, the guidance email may be delivered after the evening of the reception start date. Please understand this in advance.
*Refund procedures are available until 11:59 PM on Friday, December 23. Please note that if the deadline is missed, the rights will expire and refunds will be forfeited.</span></u>

[Step ①] Please log in from the URL provided in the email.
Starting from Tuesday, November 8, we will sequentially send emails necessary for the procedure from "refundss@pia.co.jp". Please log in from the URL provided in the email.
The URL listed varies for each customer (SOCIO number), so please be careful not to make any mistakes when proceeding.
*We will send it to the registered email address as of Nov 1 (Tue).
*If you have domain settings, please disable them so that you can receive emails from "refundss@pia.co.jp".
* There may be cases where emails are delivered to the spam folder, so if you do not receive an email, please check your spam folder as well.

<About Login ID and Password>
Your login ID is set to "to(lowercase letters)+2022+your SOCIO number."
(Example) For SOCIO number 00000 → to202200000
The password is set to "the postal code (without hyphens) of your registered address as of Nov 1 (Tue)."
(Example) For postal code 182-0034 → 1820034
* If you enter your login ID or password incorrectly three times, your account will be locked. If your account is locked, please contact us by filling in the necessary information in [Inquiries about Refunds].

<Email Sent (Image)>
Subject:[Request to Register Refund Account Information]

* The "Recipient Name" will display the registered name as of Nov 1 (Tue).

[Step 2] Please register the refund account information after logging in.</span></strong>
After logging in, please register the information of the account for the refund of the annual ticket on the page. Please make sure to check that there are no mistakes in the "transfer amount" and "transfer account" etc.
*The deadline for the procedure is until 11:59 PM on Friday, December 23.

[Step 3] Please confirm your payment.</span></strong>
If you complete the procedures up to step ② on weekdays between 8:50 AM and 2:30 PM, the transfer will be made on the same day. If the procedures are completed outside of these hours, the transfer will be made on the next business day.
If there is an error in the "transfer account" or similar, you will receive an email requesting the re-registration of your account information, so please proceed with the registration of your account information again.

If you do not receive the necessary email from "refundss@pia.co.jp"
If you do not receive the notification email by Nov 9 (Wed), please access the URL below, fill in the required information, and contact us through the inquiry form. (Please set the subject as "FC Tokyo Refund" and include your "SOCIO number" and mention that you have not received the email in the question content.)
http://redirect.pia.jp/pc/support_ss.html
We will resend the necessary URL information for the procedure.
*Even if you contact FC Tokyo, due to contractual reasons, FC Tokyo cannot resend it, so please be sure to contact us via the URL above.

If you have not registered your email address
We will send you a separate URL (QR code) necessary for the refund process around late November, so please proceed from there.
【Inquiries Regarding 2022 Annual Ticket Refunds】
PIA Corporation (SS Refund Office)
Please access the URL below and contact us through the inquiry form.
http://redirect.pia.jp/pc/support_ss.html

Contact Example 1
"I haven't received the refund email," "I deleted the email, so I would like it to be resent," "The URL has been locked," "I registered my account but haven't received the deposit," etc.

Contact Example 2
"I do not know the registered postal code," "I would like to decline the refund," "I am not sure if I have registered my email address," etc.
We have entrusted the refund-related operations to PIA Corporation.
Due to contractual obligations, depending on the content, we may not be able to respond at the contact point provided, and you may need to contact the other contact point directly. Please check the above <Contact Content Examples> in advance before making your inquiry.

[Other inquiries regarding SOCIO]
Tokyo Football Club Co., Ltd. (FC Tokyo) CRM Department
E-mail: socio@fctokyo.co.jp
TEL: 042-444-2630 (Weekdays 10:00 AM to 5:00 PM, excluding Mondays)
*Please note that if you call, we may return your call later, so thank you for your understanding in advance.

To everyone who has declined the annual ticket refund
Thank you very much for choosing to decline the refund.
If there were any tax deductions from donations from the Sports Agency established as a special measure for the 2020 season, they will not be applicable from the 2021 season onwards. Therefore, please be aware that there will be no certificates sent to those who declined refunds.
Additionally, those who have chosen to decline a refund will not receive the above "refund-related email," so please be aware of this as well.