FAQFrequently Asked Questions

We have published the "Frequently Asked Questions" and "Answers" that you have submitted. Please check them before contacting us.

Match Viewing

  • Q.Will the match be held even in the rain?
    A.In principle, it will be held as usual. If it is canceled, we will inform you on the official homepage and other platforms.
  • Q.Are there seats that are not wet from the rain?
    A.Ajinomoto Stadium has a partial roof, but rain may blow in due to the front section and the direction and intensity of the wind and rain. We recommend bringing rain gear (raincoats).
  • Q.Are there wheelchair seats available? How can I purchase tickets?
    A.We have wheelchair seating available. Seats are not reserved in advance, so please purchase tickets for your desired viewing area (Main S or Home/Visitor Free Seating) and come to the venue.

    Wheelchair Viewing and Persons with Disabilities
  • Q.Are there services available for people with disabilities?
    A.We provide wheelchair seats, magnetic loop seats, and parking for people with disabilities for those who hold a "disability certificate." Please note that the number of available seats is limited, so we may not be able to accommodate all requests if there are many applications.
    We do not offer discount services for the elderly.

    Wheelchair Viewing and Persons with Disabilities
  • Q.Can I bring food, drinks, or plastic bottles into the stadium?
    A.Food and beverages, as well as plastic bottles, are allowed to be brought in (there are no size restrictions for plastic bottles). Glass bottles and cans cannot be brought in, so please transfer them to paper cups at the entrance gate.
  • Q.Can I re-enter?
    A.The operation method varies by each match, so please check the game information for each match.
  • Q.What time does the gate open?
    A.In the regular league matches, SOCIO entry is scheduled for 2 hours and 15 minutes before kickoff, and general entry is scheduled for 2 hours before kickoff. However, this may change depending on ticket sales. Please check the game information for each match.
  • Q.Is there a parking lot at the stadium?
    A.There is no parking available for general visitors at FC Tokyo's home games. We kindly ask you to use public transportation to attend.
  • Q.Please tell me how to access the stadium.
    A.It is about a 5-minute walk from the nearest station, Tobitakyu Station on the Keio Line.

    Access Guide
  • Q.What should I do if I forget something or find something during the match?
    A.On the day of the match, please visit the general information desk located in the concourse (main and back) or ask a nearby staff member for assistance. On days other than match days, we apologize for the inconvenience, but please contact the Ajinomoto Stadium Disaster Prevention Center.
    【TEL】042-440-0461(Reception hours 9:30 AM - 6:15 PM)
    Please confirm the date of your visit before making an inquiry.
  • Q.Are there childcare facilities and nursing rooms? Is it possible to bring and use strollers?
    A.・FC Tokyo provides a nursery (childcare service). This is a temporary childcare service to ensure that customers with small children can enjoy the match with peace of mind. Reservations are required in advance.
    FC Tokyo Nursery
    *Currently, we are suspending activities due to measures against the novel coronavirus infection.

    ・Nursing rooms are available in two locations: the main area and the bag area. Staff will guide you, so please ask at the general information desk.

    - Strollers are allowed. If you bring them to your seat, please cooperate by not obstructing other seats or the aisle. You can also have them stored at each entrance gate, so if you wish, please ask the staff.
  • Q.Please provide information about the events on the day of the match.
    A.Event information for each match will be announced in the game information.

    Game Information

Tickets

  • Q.How can I buy tickets? Please let me know the release date and price as well.
    A.Tickets for FC Tokyo's home games are available for purchase online.
    ・The internet is herePlease purchase from here.
    For information on the release date and price, please check here.
  • Q.Please let me know where the purchased seat is located (which row and seat number).
    A.You can check it from the Ajinomoto Stadium homepage.

    Ajinomoto Stadium - Seating Guide
  • Q.I accidentally purchased the wrong ticket (date, seat type). Can I get a refund for the ticket?
    A.Refunds and exchanges are not accepted. Please purchase the correct ticket again.
    Additionally, tickets purchased by mistake can be sold through resale.
  • Q.At what age is a ticket required?
    A.Children who have not yet entered school do not need a ticket if they are sitting on the lap of one guardian. For those older than this age, or if a preschool child requires a seat, please purchase a ticket.
  • Q.Which seating type should visiting team fans and supporters purchase? Can they wear uniforms and merchandise?
    A.[Limited Matches]: Please check the ticket sales overview for each match.
    For more details, please see here
    [Regular Matches] Fans and supporters of the visiting team, please purchase the following seat types.
    Reserved Seats: Main SS Reserved Seats [South Side], Main S Reserved Seats [South Side],
    General Admission: Visitor General Admission<br/>If you are in the visitor viewing area, wearing uniforms and merchandise is allowed. Please note that it is not allowed in the FC Tokyo viewing area.
  • Q.Are annual tickets (SOCIO) on sale?
    A.FC Tokyo sells annual tickets that allow you to watch throughout the season. If you wish to purchase, please follow the procedures below.
    ・To apply online, please click here
    Please request the materials from here for applications via the brochure.
    For sales at home games, we will inform you on "News & Tickets".
  • Q.I applied for the annual ticket (SOCIO), but I haven't received any emails, tickets, or benefits.
    A.Please contact us at the email address below.
    To: socio@fctokyo.co.jp
  • Q.Can I transfer or resell tickets to others?
    A.Tickets purchased through 【Ticket FC Tokyo (J-League Ticket)】 can be used for 【transfer/distribution】 or 【official resale】. (Official resale excludes discount tickets and invitation tickets)
    Resale is available until 【23:59 the day before the match】, and transfer is available until 【kick-off on the day of the match】.
    You can proceed from "Ticket List/QR Issuance" within [Ticket FC Tokyo].
    The procedure is here
  • Q.I would like to purchase group tickets, what should I do?
    A.If you wish to purchase more than 30 tickets, you can buy group tickets.

    Group Tickets
  • Q.Are tickets available for corporate clients?
    A.FC Tokyo offers "Corporate Annual Tickets" for sale. Please use them for employee benefits at your company or workplace, as well as for fostering relationships with business partners.

    Corporate Menu Information

FANZONE

  • Q.Is there a fan club?
    A.Please join the "FC TOKYO OFFICIAL MEMBERSHIP" where you can support us while enjoying great benefits. You can choose from four courses: U-18, Regular, Big Frames, and Big Frames Premium, based on your age and desired perks.
    * The Big Frame Premium has a capacity limit, and registration will close once the capacity is reached.

    FC TOKYO OFFICIAL MEMBERSHIP

  • Q.Please tell me how to join FC TOKYO OFFICIAL MEMBERSHIP.
    Can I use the benefits (discounted purchases, ticket exchanges, etc.) immediately after joining?
    A. If you wish to join the FC TOKYO OFFICIAL MEMBERSHIP, please follow the procedures below.
    ・Membership registration from the web is here

    The use of each benefit will be valid from the time your membership card arrives. Please note that it takes about two weeks for the membership card and membership benefits to arrive after joining. Thank you for your understanding.
  • Q.I applied for the FC TOKYO OFFICIAL MEMBERSHIP, but I haven't received any emails, membership cards, or benefits.
    A.Please contact us at the following.
    【E-MAIL】membership@fctokyo.co.jp
    (Tue-Fri (Weekdays) 10:00-17:00)
  • Q.What can you do by obtaining a J League ID?
    A.In addition to receiving information from the club via email, purchasing procedures for J League tickets and the J League online store will become easier.

Team

  • Q.Where is the practice field located?
    A.Practice will be held at Kodaira Ground (3-14-1 Onuma-cho, Kodaira City, Tokyo).
    *There is no parking available, so please be sure to use public transportation. Please refrain from parking at nearby stores or facilities, illegal parking, or street parking, as these actions will definitely inconvenience the local residents and nearby businesses.

    Training Ground
  • Q.Can I observe the practice?
    A.In principle, visits are allowed. However, depending on the training content, it may not be open to the public, so please check the "Training Schedule".
    *Currently, we are not conducting tours as a measure against the COVID-19 pandemic.
  • Q.Can I get autographs from the players or take photos with them?
    A.After practice, we will have an interaction with fans and supporters. FC Tokyo considers this interaction time an important opportunity, so we ask for your understanding and cooperation regarding manners and rules.
    Due to circumstances such as weather, travel, media coverage, and event participation, we may suddenly limit or cancel the interaction content on the day.
  • Q.Is there practice even in bad weather?
    A.In principle, practice will be conducted regardless of the weather. However, depending on the situation, the time, location, and the content of interactions with fans and supporters may change.
  • Q.What should I do if I forget something or find something during practice observation?
    A.Lost items may be held by FC Tokyo or the facility manager, so please contact FC Tokyo. If you find a lost item, please inform a staff member near the training ground.
  • Q.Can I send fan letters and gifts?
    A.Please send fan letters and gifts to the address below. However, we cannot accept food items for hygiene reasons.
    3-14-1 Onuma-cho, Kodaira City, Tokyo 187-0001
    FC Tokyo Kodaira Ground To Player ○○
  • Q.Please tell us about the programs featuring the players and the magazines in which they are published.
    A.Information about media appearances by players will be announced in "News & Media".

Academy

  • Q.I want to play at FC Tokyo's academy, but are there any selections being held?
    A.Details about the selection schedule and application methods will be announced on the "Academy" page approximately one month before the event.
    Estimated Time of Holding
    ・Soccer School Advanced Class Selection → February to March
    ・U-18 Selection → May to June
    ・U-15 Selection → November to August
  • Q.Please tell me the schedule for FC Tokyo U-18 and U-15 Fukagawa and Musashino matches.
    A.Please check each page of the academy for the schedule and location of each tournament.
    U-18 Match Schedule and Results
    U-15 Fukagawa Match Schedule and Results
    U-15 Musashi Match Schedule and Results
  • Q.Can I observe the training of FC Tokyo U-18 and U-15 Fukagawa/Musashino?
    A.The availability of practice observation varies by team.
    ・U-18 Due to facility circumstances, visits are not possible.
    ・U-15 Fukagawa training at Fukagawa Ground is open for observation. Please check the training schedule.
    ・U-15 Musashi cannot be observed due to facility circumstances.

School

  • Q.I would like to join a soccer and futsal school, what should I do?
    A.Joining the school follows the process of "Free Trial Application → Trial School → Membership Application."
    First, please participate in a trial school (free) at your desired venue and experience the benefits of FC Tokyo Soccer School and Futsal School.

    School Details & Experience Application
    Q&A about the School
  • Q.I attend a soccer and futsal school, but will it still be held in rainy weather?
    A.Basically, the school will proceed with light rain. However, if we determine that safety cannot be ensured based on a comprehensive assessment including rainfall, temperature, pitch conditions, etc., we will cancel the school.
    The final decision on whether the event will be held will be made one hour before the start time of each course.

    Latest School Event Information

Goods

  • Q.Where can I buy FC Tokyo merchandise?
    A.During home games, items can be purchased at the merchandise shop inside the venue. They are also always available at the official online shop or at the official shops (7 locations in Tokyo).

    Official Online Shop
    Official Shop
  • Q.Can I exchange or return/cancel the purchased goods?
    A.Exchanges, returns, and cancellations due to customer convenience are generally not accepted.
    In the case of defective products, please bring the purchased item and receipt directly to the store where you made the purchase for inquiries.

    Official Online Shop
    Official Shop

Region

  • Q.Can I receive a streetlight flag (banner flag)?
    A.If you are a shopping district or neighborhood association supporting FC Tokyo and wish to display it as the consensus of the association, please contact the person in charge. We provide streetlight flags on the condition of a certain period of display.
    Please note that we cannot provide flags to individual stores or individuals.
  • Q.I noticed that the streetlight flags (banner flags) were detached or in tatters.
    A.We apologize for the inconvenience, but please inform the FC Tokyo Home Town Promotion Department of the relevant municipality name or area, as well as the status of the flags. The owners of the streetlights vary by region, so the replacement of the new flags will be carried out in consultation with the owners.
  • Q.Can players and staff visit schools, kindergartens, welfare facilities, etc.?
    A.We are considering visits to municipalities and organizations that have been supporting FC Tokyo, after confirming the schedule and details.
    Please note that we do not accept requests from individuals or groups, so we appreciate your understanding.
  • Q.Can players, staff, and TOKYO DOROMPA participate in local events?
    A.We are considering participation in events organized by municipalities, organizations, and shopping districts that support FC Tokyo, after confirming the schedule and details.
    Please note that we do not accept requests from individuals or groups, so we appreciate your understanding.
  • Q.Can I get a poster for the match announcement to put up in stores and other places?
    A.At FC Tokyo, we are recruiting fans and supporters who can help display match announcement posters as the "Ajinomoto Full House Team." Please register for the "Ajinomoto Full House Team" and receive the posters at home games.
    * For details on implementation, please refer to "News - Announcements from the Club". Held irregularly.
  • Q.I live in Tokyo, but are there any invitation programs for the hometown?
    A.We periodically implement invitation and discount plans in collaboration with Tokyo and various municipalities. The eligible matches and details of the implementation vary depending on your municipality, so please check in your area.
    Please note that there may be no home town invitation or discount programs in some regions.

Others

  • Q.Is it okay to use the FC Tokyo logo, player photos, and illustrations of TOKYO DOROMPA?
    A.The copyrights and portrait rights of the photos, images, texts, etc. used by FC Tokyo belong to FC Tokyo or its agents, the Japan Professional Football League, J.League Media Promotion, J.League Marketing, J.League Data Center, J-STATS Opta, and their affiliated organizations. Unauthorized use, reproduction, or diversion is prohibited.

    About Copyright
  • Q.I would like to become a club sponsor. What sponsorship options are available?
    A.We are looking for club sponsors who can support FC Tokyo's activities. We will propose various options according to your needs, so please take a look at the information for club sponsors below.
    In addition, we are also recruiting companies to sponsor the "Youth Bus Tour for Watching Matches" as part of our CSR (Corporate Social Responsibility) activities, so please take a look at that as well.

    Club Sponsor Information *Currently Under Preparation
    Sponsorship for the Boys and Girls Viewing Shuttle Bus Tour
  • Q.I would like to work as a staff member at FC Tokyo. Are you currently hiring?
    A.We do not conduct regular hiring of employees. However, we may recruit when there is a need for additional staff.
  • Q.Does FC Tokyo offer internships?
    A.We do not accept requests from individuals. However, we may conduct activities related to various universities and vocational schools.
  • Q.Are you accepting workplace visits?
    A.We will consider it after confirming the schedule and details. Please note that we do not accept workplace internships that span multiple days.