FAQFrequently Asked Questions
We have posted "Frequently Asked Questions" and "Answers" that we have received from everyone. Please check them before contacting us.
Match Viewing
-
- Q.Will the game be held even if it rains?
- A.As a general rule, it will be held as usual. In case of cancellation, we will inform you on the official homepage, etc.
-
- Q.Are there any seats that don't get wet in the rain?
- A.Ajinomoto Stadium has a partial roof, but depending on the front part and the direction of the wind and the strength of the rain, rain may blow in. We recommend bringing rain gear (raincoats).
-
- Q.Are there wheelchair seats available? How can I purchase tickets?
- A.Wheelchair seats are available. Seats are not available for advance reservation, so please purchase tickets for the desired viewing area (Main S or Home/Visitor General Admission) and come to the venue.
Wheelchair viewing / For those with disabilities
-
- Q.Is there a service for people with disabilities?
- A.We have prepared wheelchair seats, magnetic loop seats, and parking spaces for people with disabilities who have a "Disability Certificate". However, please note that there is a limited number of seats available, so we may not be able to accommodate all requests in case of a large number of applications.
We do not offer any discount services for the elderly.
Wheelchair viewing / For those with disabilities
-
- Q.Can I bring food and drinks or pet bottles into the stadium?
- A.Food and PET bottles are allowed to be brought in (no size restrictions for PET bottles). Glass bottles and cans cannot be brought in, so please transfer them to paper cups at the entrance gate.
-
- Q.Can I re-enter?
- A.The operation method varies for each game, so please check the game information for each game.
-
- Q.What time is the opening time?
- A.In regular league matches, SOCIO gates will open 2 hours and 15 minutes before kickoff, and general gates will open 2 hours before kickoff. However, this may change depending on ticket sales. Please check the game information for each match.
-
- Q.Is there a parking lot at the stadium?
- A.There is no parking available for general visitors at FC Tokyo's home games. Please use public transportation to attend.
-
- Q.Please tell me how to access the stadium.
- A.It is about a 5-minute walk from Tobitakyu Station on the Keio Line, the nearest station.
Access Guide
-
- Q.What should I do if I forget or find something during the game?
- A.On the day of the match, please come to the general information booth located on the concourse (main/back) or speak to a nearby staff member. If it is not a match day, please contact the Ajinomoto Stadium Disaster Prevention Center for assistance.
【TEL】042-440-0461(Open from 9:30 to 18:15)
※Please confirm the date you visited and contact us.
-
- Q.Are there childcare facilities and nursing rooms? Can I bring and use a stroller?
- A.・FC Tokyo offers a nursery (childcare facility) for our customers. This is a temporary childcare service for customers with small children to enjoy the game with peace of mind. Reservations are required in advance.
FC Tokyo Nursery
※Currently, it is suspended due to measures against the new coronavirus infection.
・Nursing rooms are available in two locations: the main area and the bag area. Our staff will guide you to each location, so please ask at the information desk.
・Baby strollers are allowed. If you bring them to your seat, please cooperate to ensure they do not obstruct other seats or aisles. Alternatively, you can leave them at each entrance gate. Please let our staff know if you would like to do so.
-
- Q.Please tell us the event information on the day of the match.
- A.Event information for each game will be announced on the game information page.
Game Information
Ticket
-
- Q.Please let me know which seat you purchased (which row and which number).
- A.You can check it on the Ajinomoto Stadium website.
Ajinomoto Stadium Seating Guide
-
- Q.Can I get a refund for purchasing the wrong ticket (date, seat type)?
- A.Refunds, exchanges, etc. are not accepted. Please purchase the correct ticket again.
In addition, mistakenly purchased tickets can be sold through resale.
-
- Q.From what age do you need a ticket?
- A.Children under school age do not need a ticket as long as they sit on their guardian's lap. If you are older or if your child is not yet in school and you wish to use a seat, please purchase a ticket.
-
- Q.Which seat type should visiting team fans and supporters purchase? Can they wear uniforms and merchandise?
- A.[Limited Matches]: Please check the ticket sales overview for each match.
Details here
[Regular Matches] Fans and supporters of the visiting team, please purchase the following seats.
Reserved Seats: Main SS Reserved Seats [South Side], Main S Reserved Seats [South Side], General Admission: Visitor General Admission
If you are in the Visitor Viewing Area, you may wear team uniforms and merchandise. Please note that they cannot be worn in the FC Tokyo Viewing Area.
-
- Q.Are annual tickets (SOCIO) available for sale?
- A.FC Tokyo offers annual tickets that can be used to watch games throughout the season. If you wish to purchase, please follow the steps below.
・Applications from the web can be made here
・Please request materials from here via the pamphlet.
※For sales at home games, please check News & Tickets for updates.
-
- Q.I applied for an annual ticket (SOCIO), but I have not received any emails, tickets, or benefits.
- A.Please contact the following email address for inquiries.
Recipient: socio@fctokyo.co.jp
-
- Q.Can I transfer or resell tickets to someone else?
- A.[Ticket FC Tokyo (J-League Ticket)] Tickets purchased at [Transfer / Distribution] or [Official Resale] can be used. (Official Resale does not include discount tickets or invitation tickets)
Resale is available until [23:59 the day before the game], and transfer is available until [kickoff on the day of the game].
【FC Tokyo Tickets】You can complete the process from "Ticket List/QR Issuance" on the inside.
To proceed, click here
-
- Q.How can I purchase group tickets?
- A.If you wish to purchase 30 or more tickets, it is possible to purchase group tickets.
Group Tickets
-
- Q.Are tickets available for corporate customers?
- A.FC Tokyo offers "Corporate Annual Tickets" for sale. Please use them for company and workplace welfare, as well as for building relationships with business partners.
Corporate Menu Guide
FANZONE
-
- Q.Is there a fan club?
-
A.Join "FC TOKYO OFFICIAL MEMBERSHIP" and support us while having fun. Choose from 4 courses: U-18, Regular, Big Frames, and Big Frames Premium, according to your age and desired benefits.
※Big Frame Premium is limited to a certain number of participants and will end once the limit is reached.
-
- Q.Please tell me how to join FC TOKYO OFFICIAL MEMBERSHIP.
Can I use the benefits (discounted purchase, ticket exchange, etc.) immediately after joining? -
A.
If you wish to join FC TOKYO OFFICIAL MEMBERSHIP, please follow the procedure below.
・Membership registration from WEB is here
Please note that the use of each benefit will be valid from the time your membership card arrives. It takes approximately 2 weeks for your membership card and joining benefits to arrive after joining. Please be aware of this in advance.
- Q.Please tell me how to join FC TOKYO OFFICIAL MEMBERSHIP.
-
- Q.I applied for FC TOKYO OFFICIAL MEMBERSHIP, but I haven't received any emails, membership cards, or benefits.
-
A.Please contact us below.
【E-MAIL】membership@fctokyo.co.jp
(Tue-Fri (Weekdays) 10:00-17:00)
-
- Q.What can you do with J League ID?
- A.You can receive information from the club via email, and it will also be easier to purchase J-League tickets and make purchases at the J-League online store.
Team
-
- Q.Where is the practice field located?
- A.Practice will be held at Kodaira Ground (3-14-1 Onuma-cho, Kodaira City, Tokyo).
※There is no parking lot, so please be sure to use public transportation. Please refrain from parking, illegal parking, and street parking near neighboring stores and facilities, as it will cause inconvenience to nearby residents and stores.
Practice Field
-
- Q.Can I observe the practice?
- A.Visits are generally allowed. However, please note that some practices may be closed to the public. Please check the training schedule for more information.
※Currently, we are not conducting tours as a measure against the new coronavirus infection.
-
- Q.Can I get autographs or take photos with players?
- A.After the end of practice, we will have a chance to interact with our fans and supporters. At FC Tokyo, we value this time for interaction and kindly ask for your understanding and cooperation with our manners and rules.
※There may be cases where the content of the interaction is limited or canceled on the day due to weather, transportation, coverage, event participation, etc.
-
- Q.Is there practice even in bad weather?
- A.Practice will be conducted regardless of weather conditions. However, there may be changes in the time, location, and content of interactions with fans and supporters depending on the situation.
-
- Q.What should I do if I forget or find something during a practice visit?
- A.Lost items may be kept by FC Tokyo and facility managers, so please contact FC Tokyo. If you find a lost item, please inform the staff near the practice field.
-
- Q.Can I send fan letters or gifts?
- A.Please send fan letters and gifts to the address below. However, please note that we do not accept food items due to hygiene management.
3-14-1 Onuma-cho, Kodaira-shi, Tokyo 187-0001
FC Tokyo Kodaira Ground, addressed to ○○ player
-
- Q.Please tell us about the programs and magazines that the players will appear in.
- A.For media information on players' appearances, please check the News & Media section.
Academy
-
- Q.I want to play in FC Tokyo's academy, but are there any selections being held?
- A.The details of the selection schedule and application method will be announced on the Academy page approximately one month before the event.
Estimated Event Date
・Soccer School Advanced Class Selection → February to March
・U-18 Selection → May-June
・U-15 Selection → August to November
-
- Q.Please tell me the schedule for FC Tokyo U-18 and U-15 Fukagawa and Musashi matches.
- A.Please refer to each page of the academy for the schedule and location of each tournament.
・U-18 Match Schedule and Results
・U-15 Fukagawa Match Schedule and Results
・U-15 Musashi Match Schedule and Results
-
- Q.Can I observe the training of FC Tokyo U-18 and U-15 Fukagawa and Musashi?
- A.The availability of practice observation varies depending on the team.
・U-18 Facility is not available for viewing.
・U-15 Fukagawa Grand training is open to the public. Please check the training schedule.
・Due to the convenience of the U-15 Musashi facility, it is not possible to visit.
School
-
- Q.How can I join the soccer and futsal school?
- A.School enrollment follows the process of "free trial application → trial school → enrollment application".
First, please participate in a trial school (free) at your desired venue and experience the benefits of FC Tokyo Soccer School and Futsal School.
School Details and Experience Application
Q&A about School
-
- Q.Do you hold soccer and futsal schools even in case of rain?
- A.Schools are generally held in light rain. However, we will make a comprehensive judgment including rainfall, temperature, and pitch conditions, and if we determine that safety cannot be guaranteed, we will cancel classes.
The final decision on whether or not the event will be held will be made one hour before the start time of each course.
Latest School Event Information
Goods
-
- Q.Where can I buy FC Tokyo merchandise?
- A.Merchandise can be purchased at the venue's merchandise store during home games. It is also available for purchase at the official online shop or at the official shops (7 locations in Tokyo) at all times.
Official Online Shop
Official Shop
-
- Q.Can I exchange, return, or cancel purchased goods?
- A.We generally do not accept exchanges, returns, or cancellations due to customer convenience.
If there is a defective product, please bring the purchased item and receipt to the store where you made the purchase and contact them directly.
Official Online Shop
Official Shop
Region
-
- Q.Can I receive a street light flag (banner flag)?
- A.If you are supporting FC Tokyo as a unit such as a shopping district association or a neighborhood association, and wish to display it as the consensus of the unit, please contact the person in charge. We will provide streetlight flags for a certain period of time as a condition of display.
Please note that we cannot provide flags to individual stores or individuals.
-
- Q.I saw that the streetlight flags (banner flags) were missing or torn.
- A.Please inform FC Tokyo Hometown Promotion Department of the corresponding municipality or area and the status of the flag. As the owner of the streetlights varies in each area, the replacement of the new flag will be carried out after consultation with the owner.
-
- Q.Can players and staff visit schools, kindergartens, welfare facilities, etc.?
- A.We are considering visiting local governments and organizations that support FC Tokyo on a regular basis, after confirming the schedule and details.
Please note that we do not accept requests from individuals or groups, so please understand.
-
- Q.Can players and staff participate in local events with TOKYO DOROMPA?
- A.We are considering participating in events organized by local governments, organizations, and shopping districts that support FC Tokyo, after confirming the schedule and details.
Please note that we do not accept requests from individuals or groups, so please understand.
-
- Q.Can I get a poster for game announcement to put up in stores, etc.?
- A.FC Tokyo is recruiting fans and supporters who can help with the posting of game announcement posters as "Ajinomoto Stadium Filling Squad". Please register for the "Ajinomoto Stadium Filling Squad" and receive the posters at home games.
※Implementation will be announced in News Club. Held irregularly.
-
- Q.Is there any invitation plan for my hometown even though I live in Tokyo?
- A.Invitation and discount plans in collaboration with Tokyo and various local governments are implemented irregularly. Please check with your local government for the target match and details of the plan as they may vary depending on your place of residence.
※There may be no home town invitation or preferential plan depending on the region.
Other
-
- Q.Can we use FC Tokyo's logo, player photos, and illustrations of TOKYO DOROMPA?
- A.The copyright and portrait rights of photos, images, and texts used by FC Tokyo belong to FC Tokyo or its agents, the Japan Professional Football League, PTD,Inc., J.League Media Promotion, J.League Marketing, J.League Data Center, J-STATS Opta, and their related organizations. Unauthorized use, reproduction, or transfer is prohibited.
About Copyright
-
- Q.What kind of sponsorship menu is available if I want to become a club sponsor?
- A.We are currently seeking club sponsors who support FC Tokyo's activities. We will provide various menu options according to your requests, so please refer to the following club sponsor information.
In addition, we are also recruiting companies to sponsor the "Youth Watching and Transportation Bus Tour" as part of their CSR (Corporate Social Responsibility) activities, separate from club sponsors. Please take a look.
Club Sponsor Information *Currently Under Preparation
Support for U-4 and U-5 Viewing and Transportation Bus Tours for Boys and Girls
-
- Q.I want to work as a staff at FC Tokyo, are you currently hiring?
- A.Regular employee recruitment is not currently being conducted. However, there may be recruitment for additional staff if necessary.
-
- Q.Does FC Tokyo offer internships?
- A.We do not accept requests from individuals. However, we may conduct them for each affiliated university or vocational school.
-
- Q.Are you accepting workplace visits?
- A.We will consider after confirming the schedule and content. Please note that we are unable to accept multiple days of workplace training, so please understand.