Thank you very much for supporting FC Tokyo.

We apologize for any inconvenience caused by the club's mishandling during the entrance to the Meiji Yasuda Life J1 League Sec. 18 match against Gamba Osaka on July 7th (Sun), 2019, which was held a few days ago. We will strive to prevent such incidents in the future by implementing the following measures. We would greatly appreciate your continued support for the team.

Event

・Waiting area・Waiting time・Entrance, etc., due to inadequate guidance and information provision to customers, it took a long time to enter in the rain.

・We apologize for any inconvenience and discomfort caused by not being able to smoothly control entry and waiting lines.

 

<Cause>

・There was a shortage of staff deployed for queue management.

・Could not share information among the staff.

・The management was not able to predict the environment.

 

<Strategy>

・Increased number of staff to guide the waiting line for entry

・Thorough and timely guidance for customers

・Preparation for Predicting the Environment 

FC Tokyo