The following home games have been postponed due to the impact of the novel coronavirus infection.
We will inform you about the handling and refund of tickets for this match. As follows, all those who have purchased tickets through various play guides will be refunded, and please note that you will not be able to watch the postponed match with your ticket.
[6/18 Update]
We have added information about the refund (transfer postal payment certificate) for the postponed Sec. 5 Hiroshima match, Sec. 7 Yokohama FC match, Sec. 8 Oita match, and Sec. 9 Shonan match.
【3/5 Update】
The ticket refunds for the postponed away games (1 game each for J1 and J3) have started.
Please check the respective homepages of the hosting clubs for details.
【3/13 追記】
J1リーグ第5節・6節、J3リーグ第4節・5節の延期にともなうチケットの取り扱いならびに払い戻しについて追記いたしました。
[3/27 Update]
Regarding the handling and refunds of tickets due to the postponement of J1 League Sec. 7-12 and J3 League Sec. 5-6, we have added additional information.
【4/7 追記】
「緊急事態宣言」発令に伴い、「Jリーグチケット」および「チケットぴあ」でご購入の【J1：広島戦・横浜FC戦・大分戦・湘南戦／J3：長野戦・讃岐戦】チケット払戻受付期間を5月31日まで延長いたします。
[Updated: 4/8]
Due to the declaration of a state of emergency, the ticket refund period for tickets purchased through "Lawson Ticket" and "e+ Eplus" for [J1: Hiroshima match, Yokohama FC match, Oita match, Shonan match / J3: Nagano match, Sanuki match] will be extended until May 31st.
[Updated: 5/19]
We have added information about the QR ticket refunds (postal transfer payment certificate) for the J1 League 2nd round Yokohama FM match and 3rd round Urawa match.
[Home Games]
[2020 Meiji Yasuda J1 League]
・February 29 (Sat) Sec. 2 FC Tokyo vs Yokohama F. Marinos (2:00 PM Kickoff / Ajinomoto)
・Mar 8 (Sun) Sec. 3 FC Tokyo vs Urawa Reds (2:00 PM Kickoff / Ajinomoto)
・Mar 18 (Wed) Sec. 5 FC Tokyo vs Sanfrecce Hiroshima (7:00 PM Kickoff / Ajinomoto)
・Apr 3 (Fri) Sec. 7 FC Tokyo vs Yokohama FC (7:00 PM Kickoff / Ajinomoto)
・April 12 (Sun) Sec. 8 FC Tokyo vs Oita Trinita (2:00 PM Kickoff / Ajinomoto)
・April 18 (Sat) Sec. 9 FC Tokyo vs Shonan Bellmare (2:00 PM Kickoff / Ajinomoto)
Meiji Yasuda J3 League 2020
・March 15 (Sun) Sec. 2 FC Tokyo U-23 vs Azul Claro Numazu (2:00 PM Kickoff / AJI FIELD NISHI)
・Mar 28 (Sat) Sec. 4 FC Tokyo U-23 vs AC Nagano Parceiro (2:00 PM Kickoff / AJI FIELD NISHI)
・Apr 11 (Sat) Sec. 6 FC Tokyo U-23 vs Kamatamare Sanuki (2:00 PM Kickoff / Yumenoshima)
※The handling of tickets for postponed away games will be announced on each club's homepage.
＜J1 Away Games＞
▷3/14 (Sat) Cerezo Osaka vs FC Tokyo ticket handling here
▷3/22 (Sun) Kashiwa Reysol vs FC Tokyo ticket handling here
＜J3 Away Game＞
▷3/8(Sun) Ticket handling for FC Imabari vs FC Tokyo U-23 is here
▷3/22(Sun) Ticket handling for FC Gifu vs FC Tokyo U-23 is here
▷4/5(Sun) Ticket handling for Iwate Grulla Morioka vs FC Tokyo U-23 is here
▷6/7(Sun) Ticket handling for Y.S.C.C. Yokohama vs FC Tokyo U-23 is here
【SOCIO Members】*Applies to all postponed home games
We will inform you as soon as the alternative date and time for ticket handling is decided. All resold or transferred tickets will be cancelled and returned to SOCIO.
[Corporate Annual Ticket Holders]*Applies to all postponed home games
Regarding ticket handling, we will inform you separately as soon as the alternative date and time is decided.
[For those who purchased tickets through various play guides]
All tickets will be refunded and you will not be able to attend the postponed match with your current ticket, so please be aware of this. The refund method and refund of fees incurred at the time of purchase will vary depending on the play guide, so please check the following and each play guide's HP for details.
(1) Customers who purchased J-League tickets with QR tickets
(2) Customers who purchased J-League tickets with paper tickets [U-23 common]
(3) Customers who purchased J-League tickets through official resale
(4) Customers who purchased tickets at Ticket Pia [U-23 common]
(5) Customers who purchased tickets at Lawson Ticket
(6) Customers who purchased tickets at e+ eplus
(7) Customers who purchased tickets at LINE Ticket
(8) Customers who purchased tickets at StubHub
(9) Links to each play guide
□ Refund method
All customers who have purchased QR tickets (paid) will be eligible for a refund using the "Postal Transfer Payment Certificate".
※You cannot watch the substitute game with your QR ticket.If you wish to watch the game, please purchase a new ticket.
※No postal transfer payment certificate will be sent to those who have applied for the invitation QR ticket.
▼Refund Method
We will send a postal transfer payment certificate to the representative. Please complete the refund process at your nearest post office. Please note that it may take approximately 2-3 months to send the postal transfer payment certificate due to the cancellation of other events. Thank you for your understanding.
※The postal transfer payment certificate will be delivered in a green envelope from the Postal Savings Center.
※Please bring your identification and exchange it at the post office.
※Refunds will be sent to the address registered with your J.League ID.
Delivery address and recipient cannot be changed. Thank you for your understanding.
▼We would like to inform you that the preparation of the replacement postal payment certificate for 2 matches has been completed. (Added on 5/19)
[Match]
<2020 Meiji Yasuda J1 League>
・February 29 (Sat) Sec. 2 FC Tokyo vs Yokohama F. Marinos (2:00 PM Kickoff / Ajinomoto)
・Mar 8 (Sun) Sec. 3 FC Tokyo vs Urawa Reds (2:00 PM Kickoff / Ajinomoto)
[Shipping Date]
Sent sequentially from post office from late May to mid-June
If you do not receive it by June 20, please contact the FC Tokyo inquiry window by email (fan1@fctokyo.co.jp) with your "J League ID", "Name", "Address", "Phone Number", "Match Card", "Purchased Seat Type, Number of Tickets, Amount" written at the time of purchase.
Also, please forward the purchase completion email when you make a purchase.
▼We would like to inform you that the preparation of the postal payment certificate for the four games below has been completed. (Added on 6/18)
[Target Match]
[Shipping Date]
Sent sequentially from post office from late June to early July
*If you do not receive it by July 17, please contact FC Tokyo inquiry window by email (fan1@fctokyo.co.jp) with your "J League ID", "Name", "Address", "Phone Number", "Match Card", "Purchased Seat Type, Number of Tickets, Amount" written.
Also, please forward the purchase completion email at the time of purchase.
[Expiration Date]
The validity period of the postal transfer payment certificate is 6 months from the date of issue stated on the certificate.
[Receiving Method]
The package will be directly received by the customer at the post office.
Receiving at the post office is possible even for the agent if there is a signature and seal of the agent's name and the entrustee (customer) on the back of the certificate.
Please refer to the Yucho Bank website for the necessary procedures.
※The postal transfer payment certificate will be delivered in a green envelope from the Postal Savings Center.
※Please bring your identification and exchange it at the post office.
※Refunds will be sent to the address registered with your J.League ID. Please note that it is not possible to change the delivery address or recipient. Thank you for your understanding.
Regarding refunds for matches after the Hiroshima game, we will inform you again as soon as the transfer postal payment certificate is ready.
[J1: Yokohama FM match, Urawa match / J3: Numazu match]
⇒ Refund reception period: February 28th (Fri) 10:00 ~ March 25th (Wed) 23:59
[J1: Hiroshima Match / J3: Nagano Match]
⇒ Refund Reception Period: Mar 14 (Sat) 10:00 ~ Apr 8 (Wed) 23:59
⇒Refund Reception Period: Mar 14 (Sat) 10:00 ~ May 31 (Sun) 23:30
[J1: Yokohama FC Match, Oita Match, Shonan Match / J3: Sanuki Match] ⇒Refund Reception Period: Mar 29 (Sun) 10:00 ~ Apr 22 (Wed) 23:59
⇒Refund Reception Period: Mar 29 (Sun) 10:00 ~ May 31 (Sun) 23:30
▼For those who have already picked up their tickets
Refund method: Please check the following page for details.The refund method varies depending on the purchase method, so please make sure to check the applicable purchase method.
◇Refund method is here
▼If you have not yet picked up your ticket
When purchasing your ticket, if you have selected to pick up your ticket at a Seven-Eleven or Pia store, and have already paid for your ticket but have not yet received it (do not have it in your possession), please go to the designated store to receive your ticket and follow the same procedure as those who have already picked up their ticket to receive a refund.
※At Seven-Eleven, refunds cannot be accepted on the day of ticket issuance. Please visit the store where you issued the ticket again after 10:00AM the next day.
※Ticket issuance must be done by the day before the refund acceptance end date, and please complete the refund procedure within the refund acceptance period.
▼Notes
・Refunds can only be made at the store where the ticket was purchased. Refunds cannot be made at other stores.
・Refunds are not available after the ticket is torn off.
・After the refund period has passed, we will not be able to process refunds, so please be careful.
All transactions for postponed matches will be cancelled and tickets will be returned to the seller. Additionally, customers who purchased through resale will receive a refund to the credit card used for the transaction.
Please check your credit card company's monthly closing date and withdrawal date as they may vary. You can confirm this on your usage statement or contact your credit card company directly.
[J1: Yokohama FM match, Urawa match / J3: Numazu match]
⇒ Refund reception period: February 28th (Fri) 10:00 ~ March 25th (Wed) 23:59
[J1: Hiroshima Match / J3: Nagano Match]
⇒Refund Reception Period: Mar 14 (Sat) 10:00 ~ Apr 8 (Wed) 23:59
⇒Refund Reception Period: Mar 14 (Sat) 10:00 ~ May 31 (Sun) 23:30
[J1: Yokohama FC Match, Oita Match, Shonan Match / J3: Sanuki Match]
⇒Refund Reception Period: Jan 1 (Sun) 10:00 ~ Apr 22 (Wed) 23:59
⇒Refund Reception Period: Jan 1 (Sun) 10:00 ~ May 31 (Sun) 23:30
▼Those who have already picked up their tickets
Refund method: Please check the following page for details.Please make sure to check the applicable purchase method as the refund method may differ depending on the method of purchase.
◇Refund method is here
▼If you have not yet picked up your ticket
When purchasing your ticket, if you have selected to pick up your ticket at a Seven-Eleven or Pia store, and have already paid for your ticket but have not yet received it (do not have it in your possession), please go to the designated store to receive your ticket and follow the same procedure as those who have already picked up their tickets to receive a refund.
※At Seven-Eleven, refunds cannot be accepted on the day of ticket issuance. Please visit the store where you issued the ticket again after 10:00 the next day.
※Ticket issuance must be done by the day before the refund acceptance end date, and please complete the refund procedure within the refund acceptance period.
For more information, please check the Pia homepage.
▼Notes
・Refunds will be processed at the store where the ticket was purchased. Refunds cannot be made at other stores.
・Refunds cannot be made after the ticket is torn off.
・After the refund period has passed, we will not be able to process any refunds, so please be aware.
[J1: Yokohama FM Match, Urawa Match]
⇒ Refund Reception Period: February 28th (Fri) 10:00 ~ March 25th (Wed) 23:59
[J1: Hiroshima Match]
⇒Refund Reception Period: Apr 4 (Wed) 10:00 ~ Apr 8 (Wed) 23:59
⇒ Refund Reception Period: March 14th (Sat) 10:00 ~ May 31st (Sun) 23:30
[J1: Yokohama FC Match, Oita Match, Shonan Match / J3: Sanuki Match]
⇒Refund Reception Period: Mar 29 (Sun) 15:00 ~ Apr 22 (Wed) 23:59 ⇒ Refund Reception Period: Mar 29 (Sun) 15:00 ~ May 31 (Sun) 23:30
▼If you choose to pick up at a store or receive delivery
, the refund will be processed at a nearby Lawson or Ministop store.
Please prepare your tickets and proceed with the refund process at the Loppi located inside the store.
※However, those who purchased tickets at Lawson must receive refunds at Lawson, and those who purchased tickets at Ministop must receive refunds at Ministop only.
▼If you have already paid in advance by credit card or other means and have not yet received your ticket
please go to your nearest Lawson or Ministop to receive your ticket before proceeding.
◇Loppi operation method is here
For more details, please check the Lawson Ticket homepage.
[J1: Yokohama FM Match, Urawa Match]
⇒ Refund Reception Period: February 28th (Fri) 10:00 ~ March 25th (Wed) 23:59
[J1: Hiroshima Match]
⇒Refund Reception Period: Mar 14 (Sat) 10:00 ~ Apr 8 (Wed) 23:59
⇒Refund Reception Period: Mar 14 (Sat) 10:00 ~ May 31 (Sun) 23:30
[J1: Yokohama FC Match, Oita Match, Shonan Match / J3: Sanuki Match]
⇒Refund Reception Period: Jan 1 (Sun) 10:00 ~ Nov 11 (Wed) 23:59
⇒Refund Reception Period: Jan 1 (Sun) 10:00 ~ Aug 8 (Sun) 23:30
Regarding the refund method for e+, it will differ depending on the ticketing and application method of the customer, so it is recommended to first check the e+ refund confirmation chart for a smoother process. Please make use of it.
◇e+ Refund Confirmation Chart here
▼Refund at Store
Please bring your ticket within the designated refund period to the store where you purchased it and complete the process at the store where you purchased it. Please hand your ticket to the store staff at the register and receive your refund amount.
※You cannot complete the procedure unless it is the issuing store. Please check the issuing store on the ticket ticket surface.
※Refunds cannot be processed on the day of ticket issuance. Please come back to the store after 10:00 am on the day after ticket issuance.
※At convenience store locations, refunds may not be available due to various circumstances.
For more information, please check the e+ Eplus homepage.
Please also check the announcements and Q&A.
▼Refund by mail
Within the refund period, you can complete the refund process by returning the eligible ticket to e+.
For more information, please check the e+ Eplus homepage.
【J1: Yokohama FM Match・Urawa Match】
⇒Refund reception period: Feb 2 (Mon) 10:00～Feb 25 (Wed) 23:59
[J1: Hiroshima Match]
⇒ Refund Reception Period: March 27th (Fri) 10:00 ~ April 8th (Tue) 23:59
[J1: Yokohama FC Match, Oita Match, Shonan Match / J3: Sanuki Match]
⇒ Refund Reception Period: April 7th (Tue) 10:00 ~ April 22nd (Wed) 23:59
We will provide individual details from the LINE Ticket info official account. Please follow the instructions and complete the necessary procedures. Please note that refunds will not be issued after the refund period has passed.
▼Credit Card Payment If you have paid by credit card, we will refund the amount to the credit card you used on StubHub. You do not need to take any action on your own.
▼Convenience Store Payment If you choose
StubHub customer service will directly inform you of the refund method. Please wait until you receive further instructions.
◇J League Tickets: https://www.jleague-ticket.jp/guide/refund
◇Pia: https://secure.okbiz.okwave.jp/pia/faq/show/3807?site_domain=default
◇Lawson Tickets: https://faq.l-tike.com/faq/0136/
◇e+ Eplus: https://eplus.jp/sf/refund2
◇LINE Ticket: https://help2.line.me/ticketapp/web/categoryId/20005226/pc?lang=en
