[Update on 6/25]
Starting from June 25 (Thursday), we are sequentially sending out the blue-red communication, which includes information regarding the "2020 Annual Ticket Refund Procedure" (excluding those who decline the refund). We kindly ask you to make sure to check it.
◇Marriage announcement for 'Aka-Aoi Communication Vol.21' shipment is here
[5/22 Update]
・The deadline for refund waiver applications is until 5/24 (Sun) 23:59. We kindly ask those who wish to apply to do so by the deadline. Applications can be made here.
・Regarding the refusal of refunds, we have compiled frequently asked questions and requests in the form of a Q&A, so please check it out.
Thank you very much for your continued support and encouragement for FC Tokyo.
We would like to inform you that we have decided to fully refund the annual tickets for the 2020 season.
We sincerely apologize for the concern and inconvenience caused due to the ongoing uncertainty regarding the resumption of the season as a result of the COVID-19 pandemic. We have been carefully considering the handling of annual tickets under these circumstances. Even when the season resumes, there is a high possibility that matches will be held without spectators, with different seating arrangements due to attendance restrictions, cheering limitations, and other conditions that differ from regular match viewing, which leads us to conclude that we will not be able to provide the rights and services initially planned for SOCIO members as before. Additionally, considering that many people may feel anxious about watching matches in the stadium, we have decided to fully refund the cost of annual tickets.
The revenue from annual tickets is a very important source of income for club management, and this decision was a difficult management judgment in a situation where the future of club management is uncertain. In this unprecedented global situation, all players and staff involved with the club deeply feel how painful it is not to be able to play soccer as usual on the pitch. Similarly, we believe that all SOCIO members who have walked with us until now also feel this. This season, as we cannot have a season like usual, we made the above decision from a strong desire to sincerely face all SOCIO members and continue to walk together in the future.
We will overcome this 2020 season together with all SOCIO members, and we will continue to aim for a "strong and beloved team." We sincerely appreciate your continued support and encouragement.
We are currently considering the specific refund methods and will provide details on the refund process again, as well as initiate the refund procedures.
Please check below for the details that have been confirmed at this time.
Please note that the return of the annual ticket set we have already sent is not necessary. Additionally, you can continue to use early sales and member prices for home games, log in to your My Page, and record your attendance with your SOCIO card. For more details, please check the section below titled 'About Various Benefits.'
□ Refund Eligible Persons
Only those who purchased the "2020 Annual Ticket" (payment completed)
□Regarding Refund Waivers
In this situation, some individuals have expressed their intention to waive refunds. Therefore, we have set up a reception form. Please submit your request to waive the refund using the form below by May 24 (Sunday) at 23:59.
Regarding the refusal of refunds, it is a donation to the club and is based on your goodwill. Since it varies depending on each person's perspective towards the club and their individual circumstances, we kindly ask that only those who agree apply.
Regarding the refusal of refunds, we would like to add the following in response to the many inquiries and requests we received.
In response to the above, if you wish to cancel your refund waiver, please contact socio@fctokyo.co.jp.
Q1. If I waive my refund, will I be able to enter future matches with my SOCIO card?
A1. When the league resumes and there are matches that you can attend, regardless of whether you have waived your refund or not, for the 2020 season, all SOCIO members will need to purchase tickets each time and enter with those tickets.
Q2. If I waive my refund, will there be any preferential treatment such as gifts or priority access to tickets for future matches? I would like to ensure entry to future matches since I am waiving my refund.
A2. We do not plan to offer any preferential treatment for those who waive their refunds. Given the various circumstances people are facing during this pandemic, we have determined that all SOCIO members are equal, regardless of whether they choose to waive or not. Therefore, creating a distinction would imply that we are recommending waiving, which is not the club's intention, and we believe it would contradict our decision to avoid creating situations where some can receive preferential treatment while others cannot.
Furthermore, even if the environment allows for watching the matches, the conditions for holding the events, such as the number of attendees, are currently undecided, and we cannot guarantee how many seats can be secured at this time. We appreciate your understanding.
Q3. Is it possible to refund a portion of the annual ticket price or on a per-match basis instead of the full annual ticket price?
A3. Refunds are only available for the full annual ticket price. We are very grateful for your desire to give back to the club, and we hope that you can view this waiver of refund as one way to do so. For the club, receiving a full refund is not the only option; purchasing uniforms and merchandise, joining as a club support member, and buying tickets to attend matches after the league resumes are also valuable sources of income. Everyone has different ways of supporting the club, so if you have a method that you can agree with, we would appreciate it if you could do so within your means.
Q4. I cannot foresee the future, but if I do not apply for a refund waiver by 5/24 (Sun) 23:59, will I be unable to waive the refund afterwards?
A4. After the deadline for refund waiver applications, we will send information regarding the procedures to those who will be refunded as soon as preparations are complete. At that time, if you contact us to indicate that you wish to waive the refund without proceeding with the refund process, we will treat it as a waiver. However, due to administrative procedures regarding refunds, we would appreciate it if you could submit your application by the deadline of 24th (Sun).
In response to the impact of the new coronavirus, a new system has been established whereby those who choose not to receive a refund for their tickets (decline) will have that amount considered a "donation," allowing them to receive tax benefits (donation deductions).
We are also working on procedures to make this system available for FC Tokyo's annual tickets. We will inform you of the details as soon as they are decided.
For more details, please check here.
Application for [Refund Waiver] is here
※Until May 24 (Sunday) 23:59
To those who have applied and are planning to make a payment
Please refrain from making payments for those who have not yet paid for the annual ticket.
To all who have completed payment but have not received the annual ticket set
We will ship the annual ticket set at a later date, so please wait until it arrives.
□About Various Benefits
・The set of annual tickets (including various benefits) that have already been sent will not be collected, so please keep them as they are.
(Note 1) We plan to sell tickets at member pre-sale (one week before general sales) and member prices (300 yen off for reserved seats, 100 yen off for unreserved seats). Please note that the seating arrangement may change.
(※2) The parking permit that has already been delivered will no longer be valid. We will provide further information regarding the sale of pair seats and parking permits as soon as it is decided.
(Note 3) Initially, we had planned to hold a different match due to the postponement, but the SOCIO invitation for acquaintances and friends for the 2020 season will not be implemented.
(Note 4) We will provide further information during the annual ticket sales for the 2021 season.
□Regarding Future Annual Ticket Sales
The sale of the "2020 Annual Tickets" has ended. Additionally, there will be no sales for the "2020 Second Half Tickets." We apologize to everyone who was planning to apply and appreciate your understanding.
If you have not completed your application for the 2019 season SOCIO and the 2020 season, your SOCIO number and years of membership will be carried over from the 2019 season when you apply for the 2021 season.
The reissue of the SOCIO card for the 2020 season has also been closed for applications.
□ About Club Support Members
Regarding club support members, this is not a membership service based on watching matches, and we will be sending out benefits sequentially. Additionally, the "Home Free Seat QR Ticket Exchange Voucher" is expected to be usable at upcoming matches, so refunds are not planned at this time. We appreciate your understanding.
* Due to changes in seat allocation, the eligible seat types for home free seating QR ticket exchange vouchers may change.
※The U-18 merchandise benefits are scheduled to be provided during home games.
*Regarding the "Official Fan Book Gift" as part of the Big Frames benefits, for those who have not yet exchanged, we plan to ship in mid-June.
□For those who have purchased a corporate annual ticket
For those who have purchased a corporate annual ticket, we will provide further information as soon as the details are finalized, so please wait a little longer.
The sale of the "2020 Corporate Annual Ticket" has ended. Additionally, we will not be selling the "2020 Corporate Half-Year Ticket". We apologize to everyone who was planning to apply and appreciate your understanding.
