[6/29 Update]
The refund deadline is tomorrow, June 30th (Wednesday).
If you have not completed the procedure, please complete it as soon as possible.
Please note that we cannot handle any refunds after the refund period has passed. Thank you for your understanding.
Note: For those who have purchased QR tickets and have not yet completed the procedure, a refund notification email will be sent again around June 24 (Thursday) from the address "refundss@pia.co.jp".
Please check the following "A. [Ticket FC Tokyo (J-League Ticket)] for those who have purchased QR tickets."
In addition, those who purchase paper tickets at the store, those with pair seats, and those who have not yet issued tickets must issue tickets at the store by the end of today.
Please check the following for more details: "B. [Ticket FC Tokyo (J-League Ticket)] For those who purchase paper tickets at the ticket counter, and for those who purchase pair seats."
We would like to inform you about the refund method for tickets for the Yokohama F.Marinos match on May 1st (Sat), which will be held as a remote match (no spectators) based on the government's declaration of a state of emergency and the J-League's policy on holding matches.
We apologize for any inconvenience caused to those who have purchased tickets in anticipation of the match, and we kindly ask for your understanding.
※All purchased paid tickets and parking tickets are eligible for refunds. Please check here for ticket handling.
※Please note that the refund method may vary depending on the purchase method.
※Please be sure to follow the refund period. Please note that we cannot refund after the deadline.
◇Refund period: Oct 1 (Tue) 10:00 ~ Oct 30 (Wed) 23:59
□About ticket refunds
【Ticket FC Tokyo (J-League Ticket)】For those who have purchased QR tickets at Ticket FC Tokyo
For customers who have purchased QR tickets, refunds will be processed by PIA Corporation, which operates J-League tickets, using the remittance service of Uhuru Corporation.
Please confirm the preparation and procedure before the start of the refund, and complete the procedure by the refund deadline. Thank you for your cooperation.
＜Pre-procedure before receiving refund notification email＞
1. Please set up your email to receive emails from "refundss@pia.co.jp".
Refund procedure information will be sent to the email address registered with your J-League ID from "refundss@pia.co.jp" starting on June 1st (Tue) at 10:00. Please follow the instructions for the refund process.
We will send it to the corresponding customers in order, so in some cases, the delivery of the notification email may be after the evening of the start date. Please note. Please set it so that you can receive the notification email, such as domain release.
※Please release the setting if the URL-linked email is being rejected.
※There is a possibility that it will be automatically sorted into spam mail on the mail server. If you have a separate folder, please also check it as there is a possibility that it is stored in a folder other than the one you normally use, such as spam mail.
※If you do not see the refund notification email even after June 2nd (Wed), we apologize for the inconvenience, please contact us here.
Please include your J-League ID/User ID (required for refunds), match date, and opponent team when contacting us.
Inquiries from customers will be responded to sequentially between 11:00 and 17:00 on PIA Corporation business days (excluding weekends, holidays, and other designated holidays such as Obon and New Year's).
※User ID (required for refunds) Please refer to "2. Guide to necessary ID and password for refunds" below for details. If you are unsure, please indicate so.
＜Instructions for procedures after receiving the notification email＞
Please check the two emails regarding refunds that will be sent to you.
1st notification: Announcement of necessary ID and PW for refund (see below for 2. Information on necessary ID and password for refund)
2nd notification: Announcement of URL for refund procedure (see below for 3. Information on URL for refund procedure)
2. Information on the ID and password required for refunds
As soon as the preparations for refunds are complete, we will send an email to the registered email address for your J-League ID from "refundss@pia.co.jp" with the ID and password required for refunds.
※The ID and password required for refunds will only be valid for this time. Please note that you cannot log in with a J-League ID.
※If you purchase multiple tickets, you will receive an ID and password for each purchase.
※Please note that your login ID and password will be locked after 3 incorrect attempts.
▼Contact information in case of lock
http://w.pia.jp/a/supportss/
Please include the following information when contacting us: [J League ID / User ID (required for refunds) / Match date / Match card]
Inquiries from customers will be responded to sequentially between 11:00 and 17:00 on PIA Corporation business days (excluding weekends, holidays, and other designated holidays such as Obon and New Year's).
3.Refund Procedure URL Information
After receiving your ID for the refund, a URL for the refund procedure will be sent from "refundss@pia.co.jp".
4. After logging in to the refund-only URL, please register the account information for the refund destination.
"2. Guide to the necessary ID and password for refunds" After logging in with the received ID and password in "2. Guide to the necessary ID and password for refunds", please register the account information for the refund destination.
※Please make sure there are no mistakes in the "Transfer Amount" or "Transfer Destination Account" fields.
※If the deadline for the procedure has passed, we may not be able to process the refund. Please be sure to complete the procedure within the deadline.
5. Please confirm your deposit.
"After logging in to the refund-only URL, please register the account information for the refund destination." We will deposit the amount of the purchased ticket to the bank account registered at "Please register the account information for the refund destination"
If you complete the procedure by 8:50-14:30 on weekdays, the transfer will be made on the same day. If the procedure is completed outside of these hours, the transfer will be made on the next business day.
[Ticket FC Tokyo (J-League Ticket)] For those who purchased paper tickets at the store, and for those who purchased pair seats
Customers who purchased tickets at the store (Seven-Eleven) can receive a refund by bringing the ticket to the register at the store where it was issued.
(The name of the store where you purchased the ticket is listed on the bottom of the ticket. Refunds at other stores are not possible.)
Please visit the store to issue a ticket if you have not yet issued it by credit card payment.
Please note that refunds cannot be processed on the day of ticket issuance. We apologize for the inconvenience, but please visit us again after 10:00 the day after ticket issuance.
※Please note that refunds cannot be made for tickets without stubs.
※Refundable items include ticket price, system usage fee, and ticket issuing fee.
※Please note that the settlement fee is not eligible for refund.
◇Please check here for various refund methods.
◇For inquiries regarding refund methods, please contact the J.League Ticket Inquiry Form.
