[Repost on 12/21]
The refund period is until December 24 (Friday) 23:59. If the refund period is exceeded, the right to a refund will be forfeited and will be treated as a waiver of the refund.
If you wish to request a refund, please make sure to do so within the deadline. Due to accounting procedures, refundscannot be accepted after the deadline, so please be aware of this in advance.
Thank you very much for your continued support and encouragement for FC Tokyo.
Although the 2021 season is not yet over, we would like to inform you that the number of restricted matches for the home games of the 2021 season has been confirmed, and we will be processing refunds for annual tickets as follows.
□Eligible
Those who purchased annual tickets for the 2021 season and wish to request a refund
□Refund Period
Nov 16 (Tue) - Dec 24 (Fri) 23:59
Refund notifications will be sent out via email sequentially starting in the morning, so the emails are expected to be completed for all eligible recipients by November 16 (Tuesday).
* Refund procedures will be available until December 24 (Friday) at 23:59. Please note that if the deadline is missed, the rights will expire and the refund will be forfeited.
【Step 1】
Please log in using the URL provided in the email.
Starting from November 16 (Tuesday) at 10:00, we will sequentially send the necessary emails for the procedure from "refundss@pia.co.jp". Please log in using the URL provided in the email.
The URL listed is different for each customer (SOCIO number), so please be careful not to make any mistakes during the procedure.
* It will be sent to the registered email address as of Oct 29 (Fri).
*If you have domain settings, please disable them so that you can receive emails from "refundss@pia.co.jp".
* There may be cases where emails are delivered to the spam folder, so if you do not receive an email, please check your spam folder as well.
<About Login ID and Password>
The login ID is set to "to(lowercase letters)+your SOCIO number".
(Example) For SOCIO number 00000 → to00000
The password is set to "the postal code of your registered address as of Oct 29 (Fri) (without hyphens)".
(Example) For postal code 182-0034 → 1820034
* If you enter the login ID or password incorrectly three times, your account will be locked. If your account is locked, please contact us by entering the necessary information in [Inquiries about Refunds].
＜Email Sent (Image)＞
Subject: [Request for Registration of Refund Account Information]
[Step 2]
Please register your refund account information after logging in.
On the page after logging in, please register the account information for the refund of your annual ticket. Be sure to check for any errors in the "Transfer Amount" and "Transfer Account".
* The deadline for procedures is December 24 (Friday) at 23:59.
【Step ③】
Please confirm your deposit.
If you complete the procedures up to step ② on weekdays between 8:50 AM and 2:30 PM, the transfer will be made on the same day. If the procedures are completed outside of these hours, the transfer will be made on the next business day.
If there is an error in the "transfer account" or similar, you will receive an email requesting the re-registration of your account information, so please proceed with the registration of your account information again.
If you do not receive the necessary email from "refundss@pia.co.jp"
If you do not receive the notification email by Nov 18 (Wed), please access the URL below, fill in the required information, and contact us through the inquiry form. (Please set the subject as "FC Tokyo Refund" and include your "SOCIO number" and mention that you have not received the email in the question content.)
http://redirect.pia.jp/pc/support_ss.html
We will resend the necessary URL information for the procedure.
*Even if you contact FC Tokyo, due to contractual reasons, FC Tokyo cannot resend it, so please be sure to contact us via the URL above.
If you have not registered your email address
We will send you a separate URL (QR code) necessary for the refund process around early December, so please proceed from there.
[Inquiries Regarding Ticket Refunds for 2021]
PIA Corporation (SS Refund Office)
Please access the URL below and contact us through the inquiry form.
http://redirect.pia.jp/pc/support_ss.html
Contact Us Examples
"I haven't received the refund email," "I deleted the email, so I would like it to be resent," "The URL is locked," "I registered my account but haven't received the deposit," etc.
【Other inquiries regarding SOCIO】
Tokyo Football Club, Inc. (FC Tokyo) CRM Department
E-mail: socio@fctokyo.co.jp
TEL: 042-444-2630
*We are currently working from home as a measure against the novel coronavirus infection. Please note that if you call, we may return your call later.
Contact Us Examples
"I don't know the registered postal code," "I would like to decline the refund," etc.
We have entrusted the refund operations to PIA Corporation. Due to contractual reasons, depending on the content, we may not be able to respond at the contact point, and you may need to contact the other contact point directly. Please check the above <お問い合わせ内容例> in advance and contact us.
□ To everyone who has declined the annual ticket refund
Thank you very much for choosing to decline the refund this time.
The donation tax deduction from the Sports Agency, established as a special measure for the 2020 season, will not be applicable for the 2021 season. Therefore, there will be no certificates sent to those who declined refunds, so please understand.
Additionally, those who have chosen to decline a refund will not receive the above "refund-related email," so please be aware of this as well.
