[Updated: 11/29]
・We have compiled the most frequently asked questions from our customers and will inform you in a Q&A format.
Thank you very much for your support and encouragement for FC Tokyo.
Regarding the "2022 Season Tickets", we will start accepting applications from Dec 1 (Wed) 15:00.
□Q&A about the 2022 Season Tickets
Q1. If I purchase "Home General Admission" or "Back General Admission" and choose the "Pre-allocated Seating" option, will I be able to sit next to family or friends who also purchased season tickets?
A. There is a section to fill in your seat preference in the "Questionnaire Form for Preferred Area, etc.", so please fill it out and we will arrange your seat according to your request.
※If you are watching with family or friends who are not annual ticket holders, please check [Q4].
Q2. What are the rules for determining seats during restricted matches using the pre-seating method?
A. For designated seats, we will assign seats based on the usual seat position and adjacent seat preferences. For general admission seats, we will assign seats based on the rules determined by the club, taking into account the customer's requests.
Q3. If I purchase "Home General Admission" or "Back General Admission" and choose the "Advance Seating Method", can I request specific seats such as front row or aisle seats? What happens if the desired area is already full?
A. There is a "Request Field" where you can freely fill in your requests in the questionnaire form, so please fill in your requests there if you have any. However, due to limited number of seats, we may not be able to fulfill all requests, so please understand. Also, we will ask for up to 3 preferred areas, and assign seats within the area you have answered as your preference. In case all 3 preferred areas are already full, the club will contact you individually and ask for a different preferred area.
Q4. Can I only move to other seats when watching with family or friends if I choose the "Advance Seating Method"?
A. If you choose the "Advance Seating" option, you will not be able to change your seat for the entire season. If you wish to sit with family or friends for a specific game, we recommend purchasing separate tickets and reselling your season ticket seat on the official resale site.
※Please note that official resale is not always guaranteed and if it is established, there will be a handling fee.
Q5. Will there be a SOCIO pre-sale for the 2022 season as well?
→A. You can purchase tickets at SOCIO in advance for the 2022 season.
Q6. I do not wish to automatically renew, but can I purchase the same seat as last year?
A. For seat types with the same seat rights (pair seats, main SS, main S, back center UF, back center), even if you do not wish to continue automatically, the same seat will be secured if the application is completed by 12/21 (Tuesday) from the application to the payment.
Q7. Is it possible to change from [pre-allocated seating method] to [refund method] or from [refund method] to [pre-allocated seating method] after purchase?
A. Changes cannot be made after purchase, so please make sure to check the details carefully and proceed with the purchase.
Q8. How do I continue with a pair seat?
A. Due to the cancellation of the 2022 season, we will be sending a separate application form to those who have purchased tickets for the 2021 season. Please complete the necessary procedures for continuation from there.
Please check the following for details. (As of 11/25 (Thu))
Starting from the 2022 season, automatic renewal will be implemented for both the "2022 Season Tickets" and "2022 Club Support Members".
If you wish to have automatic renewal at the time of application, please be sure to check the "About Automatic Renewal for 2022 Season Tickets and Club Support Members".
◇Details of automatic renewal here
※You can check the status of automatic renewal on your My Page.
<Confirmation procedure>
①Access the above URL and log in with the J-League ID that is linked to the SOCIO or Club Support Member
②Display the card of the member information (SOCIO or Club Support Member) that you want to confirm and select "Member Menu"
③Select "Member Information Inquiry" and check the "【SOCIO・CSM】Automatic Continuation" section
④If "Yes"→wish to continue automatically
If "No" or "No answer"→do not wish to continue automatically
※If you wish to cancel automatic renewal, please request cancellation through the "Automatic Renewal Content/Change Confirmation Page" which will open on December 1 (Wed). Those who do not wish to have automatic renewal at the time of applying for the 2021 season will not be able to change to automatic renewal at this time.
2022 season tickets will also be available for purchase amidst the uncertain future of the coronavirus pandemic, but sales will be conducted in a different manner than usual.
Please be sure to check this page and the detailed page of the annual ticket, and proceed with various procedures after agreeing.
For various information, please note that the website will have the latest content and the information included in the Aka-Ao Communication, which will be sent in December, may be subject to change depending on the situation. In the future, if there are any changes, we will inform you on the FC Tokyo Official Homepage, etc.
Please be sure to check the website for the latest information.
※The details page for annual tickets is scheduled to open on Nov 30 (Tue), so please wait a little longer.
Thank you for your support and encouragement for the 2022 season.
□Target Matches
"17 League Matches" + "3 J.League YBC Levain Cup Group Stage Matches"
※"Admission methods and refundable matches may vary depending on the purchase method if the match becomes a "remote match" or "limited match". For details, please check the following: [About advance seat allocation method and refund method].
□Major changes for the 2022 season
Change ①You will be asked to choose either the "advance seat allocation method" or the "refund method".
For the 2021 season, we sold annual tickets using the "refund method", but based on the survey results from SOCIO, we will offer both the "pre-allocated seating method" and the "refund method" for the 2022 season.
Based on the J.League's COVID-19 prevention guidelines, when games are held with limited capacity, please select either the "pre-allocated seating" or "refund" method for exercising your annual ticket rights before applying for tickets.
[About Pre-Seat Allocation and Refund Methods]
[For those who have purchased "Home General Admission" or "Back General Admission" with the option to choose a pre-assigned seat]
In the case of a restricted match, the game will be held with all seats being assigned. Please sit in the seat with the seat seal that has been assigned in advance. After applying, there will be a URL for an questionnaire form to ask for your preferred area and adjacent seat in the completion email for payment. Please inform us of your preferences through that form.
※Please note that the seat location will be determined by the club, so we cannot accept detailed seat requests.
<Home General Admission>
◤<バック自由席>
Changes ②We will establish a new designated seat for Main SSS.
・Main S designated seats on the lower level of the main stand (north and south sides) will be a total of 4 blocks, 2 blocks each closer to the center.
・We will sell 2 blocks on the north side (from home) as annual tickets.
・You can continue to watch the game from the same seat in the following years.
・Due to limited seating, tickets will be sold through a lottery system for annual ticket holders. For those who wish to apply, please select a seat other than the main SSS designated seat and enter your desire for the main SSS designated seat in the "Comments" section. (Only those who have paid by December 21st (Tuesday) are eligible.)
・We will contact only the winners in December.
<Seat Arrangement>
◤＜座席位置＞
Changes: We will lower the annual ticket price starting from the 2021 season.
※U-18: For those under 18 years old (born after January 1, 2004)
※Senior: For those aged 65 and above (those born before December 31, 1957)
□In case of "remote matches" or "restricted matches"
The refundable matches will differ depending on the "pre-allocated seating method" or "refund method" selected at the time of purchasing the annual ticket. For details, please refer to the above "About Pre-allocated Seating Method and Refund Method".
・Refund amount per match
(Annual ticket amount - Annual ticket operating cost) ÷ Number of annual ticket eligible matches × Number of refundable matches
※We will refund the amount deducted from the selling price as a flat rate of "5,800 yen" for annual ticket operating costs.
※Refunds will be made in a lump sum after the end of the season.
※The operating cost is fixed regardless of seat type/ticket type/number of years of continuous use.
※No need to return for various benefits of annual tickets.
・In case of a restricted match where the "pre-allocated seating method" is applied
Regardless of the seat spacing of other seat types, please sit in a checkerboard pattern with one seat empty in front, back, left, and right for home seats and home UF designated seats.
・In case of a restricted match with less than 10,000 people
Regardless of the purchase method, it will be eligible for refund and will be refunded in a lump sum after the end of the season based on the "refund amount per match" above.
□Regarding the sending of renewal information
The sending of renewal information has ended from the 2021 season. Please proceed with the renewal procedure using the J.League ID that you applied for the 2021 season.
If you wish to apply by paper, please apply from the "Request Materials" page, which will open on November 30 (Tue).
◇Request for materials here
□About "Pair Sheet" waiting list
"Pair Seats" are sold out, but if there are any vacancies for the 2022 season, they will be prioritized for those who continue with SOCIO. If you wish to be on the waiting list, please indicate so in the Request Column when applying.
□For those who have purchased Corporate Annual Tickets
We will inform you separately about the handling of Corporate Annual Tickets at a later date.
◇For more details on the Club Support Members, click here
□Contact
【E-mail】socio@fctokyo.co.jp
