[Updated on 4/25 (Mon)]
The refund deadline is until this weekend, April 30 (Sat). If you have not completed the procedure, please do so as soon as possible.
Please note that we cannot respond after the refund period has passed.
[Updated on Mar 28]
Ticket refunds for the Júbilo Iwata match on Feb 23 (Wed, Holiday) will begin on Mar 29 (Tue) at 10:00, and for the Nagoya Grampus match on Feb 26 (Sat) will begin on Mar 30 (Wed) at 10:00.
We would appreciate it if you could confirm the refund method below and take action accordingly.
Due to the suspension of team activities, we would like to inform you about the refund for the tickets for the matches on February 23 (Wednesday, holiday) against Júbilo Iwata and on February 26 (Saturday) against Nagoya Grampus, which have been canceled.
We apologize for the inconvenience to everyone who purchased tickets in anticipation of the match, and we kindly ask for your understanding.
* All purchased paid tickets, parking tickets, and lunch box (Yakiniku Victory Lunch Box) exchange tickets are eligible for refunds.
Those who have chosen the advance seating method for SOCIO will not be eligible for a refund of the annual ticket and can enter on the alternative date with their SOCIO card.
*Please note that the refund method varies depending on the purchase method.
* Please be sure to observe the refund period. Please note that refunds cannot be processed after the deadline.
Corporate annual tickets have different handling. We will provide guidance via a separate email, so please check there for details.
□Refund Period
Feb 23 (Wed, Holiday) Júbilo Iwata Match Mar 29 (Tue) 10:00 to Apr 30 (Sat) 23:59
Feb 26 (Sat) Nagoya Grampus match Mar 30 (Wed) 10:00 - Apr 30 (Sat) 23:59
□ Refund method for tickets
Those who purchased QR tickets at 【Ticket FC Tokyo (J.League Ticket)】
For those who purchase paper tickets at the ticket counter from FC Tokyo (J-League Ticket) and for those with pair seats
Everyone who has exchanged for the 【Club Support Member Benefit Ticket】
For those who purchased QR tickets at 【Ticket FC Tokyo (J League Ticket)】
Refunds for customers who purchased QR tickets will be processed using the remittance service of Wellnet Corporation, and refunds will be conducted by PIA Corporation, which operates J League Ticket.
Please check the preparation and procedure steps before the refund starts, and make sure to complete the process by the refund deadline.
<Procedure Before Receiving Refund Notification Email>
1. Please set up your email to receive messages from the address "refundss@pia.co.jp".
①Feb 23 (Wed, Holiday) Júbilo Iwata match will start accepting refunds from Mar 29 (Tue) ②Feb 26 (Sat) Nagoya Grampus match will start accepting refunds from Mar 30 (Wed) We will provide information regarding the refund procedures to the email address registered with your J.League ID from "refundss@pia.co.jp".
We will send it to the applicable customers in order, so please be aware that the delivery of the notification email may be after the evening of the start date of acceptance, depending on the circumstances. Thank you for your understanding. Please set your email settings to allow the receipt of the notification email, such as by whitelisting the domain.
If you have blocked emails with URLs, please adjust your settings to allow them.
* There is a possibility that it may be automatically sorted into the spam folder on the mail server. Please check any other folders you may have, as it may be stored in folders other than the ones you normally use.
If you do not see the refund notification email after April 1 (Friday), we apologize for the inconvenience, but please contact us here.
When contacting us, please specify the 【J League ID/User ID (ID required for refund match date)/Match card】.
Inquiries from customers will be responded to sequentially between 11:00 and 17:00 on business days of PIA Corporation (excluding weekends, holidays, and other holidays such as Obon and New Year).
※User ID (the ID required for refunds) can be found in the section "2. Information on ID and Password Required for Refunds" below. If you are unsure, please indicate that.
<About the procedures after receiving the notification email>
Please note that you will receive two emails regarding the refund for each match.
First message: Notification of ID and password required for refund (see below 2. Information on ID and password required for refund)
Second message: Notification of URL for refund procedure (see below 3. Information on URL for refund procedure)
2. Information on ID and password required for refund
As soon as the refund is ready, we will send the ID and password required for the refund to the email address registered with your J.League ID from "refundss@pia.co.jp".
* The ID and password required for the refund will be valid for this time only. Please note that you cannot log in with your J League ID.
*If you purchase tickets multiple times, an ID and password will be issued for each purchase.
* Please note that your login ID and password will be locked after three incorrect attempts.
▼Contact information in case of a lock
http://w.pia.jp/a/supportss/
Please specify the following when inquiring: 【J League ID / User ID (ID needed for refunds) / Match date / Opponent】
Inquiries from customers will be responded to sequentially between 11:00 and 17:00 on business days of PIA Corporation (excluding weekends, public holidays, and other holidays such as Obon and New Year).
3. Information on the refund procedure URL
After providing the ID related to the refund, a URL for the refund procedure will be sent from "refundss@pia.co.jp".
4. After logging into the dedicated refund URL, please register your bank account information for the refund.
After logging in with the ID and password you received in "2. Information on ID and Password Required for Refund", please register the bank account information for the refund.
* Please make sure to check that there are no mistakes in the "transfer amount" or "transfer destination account".
*If the deadline for procedures has passed, we will not be able to process refunds. Please make sure to complete your procedures within the deadline.
5. Please confirm your payment.
"4. After logging in to the refund-only URL, please register your bank account information for the refund." We will deposit the amount equivalent to the purchased ticket price into the registered bank account.
If you complete your procedures by 8:50 to 14:30 on weekdays, the transfer will be made on the same day. If the procedures are completed outside of these hours, the transfer will be made on the next business day.
For those who purchased paper tickets at the ticket counter of FC Tokyo (J League Ticket) and for those with pair seats
Customers who received their tickets at the store (Seven-Eleven) must bring the tickets to the register of the issuing store for a refund.
(The name of the store where you purchased the ticket is printed on the lower section of the ticket. Refunds at other stores are not possible)
Customers who have not yet issued their tickets with credit card payment must first issue them at the store.
Please note that refunds cannot be processed on the day of ticket issuance. We apologize for the inconvenience, but please visit us again after 10:00 AM the day after ticket issuance.
* Refunds for tickets without stubs cannot be processed, so please handle them with care.
* Refunds will be for the ticket price, system usage fee, and issuance fee.
*Please note that the payment processing fee is not eligible for a refund.
◇For various refund methods, please check here.
◇For inquiries regarding refund methods, please contact us through the J League Ticket Inquiry Form.
Those who have exchanged for the 【Club Support Member Benefit Ticket】
The exchanged benefit tickets will be invalid. If you wish to watch the match on the alternative date, please exchange for the benefit tickets again.
Additionally, the reissuance of new serial numbers for the benefit tickets you have used has been completed. We apologize for the inconvenience, but please check on your My Page.
◇My Page is here
