We have recently discovered that there have been inappropriate product displays for the "Leather Key Holder" and "Leather Strap" (hereinafter referred to as "Target Products") produced and sold by J.League Marketing Co., Ltd. from 2013 to 2018 at FC Tokyo and other Flagstown stores. We deeply apologize for any inconvenience this may have caused to our customers who have purchased these products. We will take the following measures to address this issue.
1. Incident
It has been discovered that the material used in the products we have been selling is labeled as "leather" despite being made of polyurethane. These products have been sold under the same name since 2013, but all of them have been made with polyurethane.
2. Target Products
The target products are as follows.
[Target Product]
※The shape may vary depending on the sales period, but we are selling them as "leather key holders" and "leather straps".
※The sales timing and shape may vary depending on the club.
3. Future Actions
If you wish to return the purchased item, we will collect the item and refund the purchase price. Please note that the item is currently not for sale, but we plan to sell it under a different name from the 2019 season onwards.
We will strive to prevent this from happening again in the future.
【Collection and Refund Period】
February 1, 2019 to July 31, 2019 (for arrivals)
【Return Address】
J.League Marketing Product Division, Inc.
3-10-15 Hongo, Bunkyo-ku, Tokyo 113-0033, Japan 9th Floor, JFA House
【Refund Amount】
1,080 yen per item
※Please return the target product by "cash on delivery home delivery service". It doesn't matter which method you use, whether it's the post office, home delivery service, or any other method.
※We will refund you by postal money order, so please be sure to enclose a note with your postal code, address, name, and phone number. We apologize for any inconvenience, but please exchange it at the post office. Also, the personal information of the customer who contacted us will only be used for this matter and will not be used for any other purpose.
<Inquiries regarding this matter>
TEL: 0120-361-400 (Weekdays 9:30-18:00)
