[Repost on 12/21]
The refund procedure period will be until December 23 (Friday) at 23:59.
If you have not completed your procedures yet, please do so as soon as possible.
[Reposted on 11/8]
Starting today, emails regarding the refund procedures are being sent out sequentially.
Please complete your procedures by December 23 (Friday) at 23:59.
Thank you very much for your continued support and encouragement for FC Tokyo.
Regarding the home games of 2022, the number of restricted matches has been confirmed, and we would like to inform you that refunds for annual tickets will be processed as follows.
□Eligible
①Those who purchased 2022 annual tickets and wish to receive a refund for the "restricted matches" by selecting the 【refund method】
▼Eligible Matches
・Meiji Yasuda Life Insurance Company J1 League Sec. 4 March 12 (Sat) vs Sanfrecce Hiroshima
・2022 J.League YBC Levain Cup Group Stage Sec. 1 March 15 (Wed) vs Jubilo Iwata
・2022 J.League YBC Levain Cup Group Stage Sec. 3 March 26 (Sat) vs Shonan Bellmare
② For those who have selected the [Refund Method] and purchased the 2022 Annual Ticket or the latter half-year ticket for home free seating SOCIO only, and have applied for a refund for "Cheering with Voice Verification Matches" or "Cheering with Voice Applicable Matches"
▼Applicable Matches
・Meiji Yasuda Life Insurance Company J1 League Sec. 20 July 6 (Wed) vs Hokkaido Consadole Sapporo
・Meiji Yasuda Life Insurance Company J1 League Sec. 24 August 7 (Sun) vs Shimizu S-Pulse
・Meiji Yasuda Life Insurance Company J1 League Sec. 32 October 8 (Sat) vs Shonan Bellmare
・Meiji Yasuda Life Insurance Company J1 League Sec. 25 October 12 (Wed) vs Cerezo Osaka
・Meiji Yasuda Life Insurance Company J1 League Sec. 34 November 3 (Sat) vs Kawasaki Frontale
*Only those who have applied for a "refund request" for the above 5 matches are eligible for a refund.
□Refund Period
November 8 (Tue) – December 23 (Fri) 23:59
*From the start date of the refund, guidance on the refund procedure will be sent sequentially from "refundss@pia.co.jp" to the registered email address. It will be sent in order to eligible customers, so depending on the case, the guidance email may be delivered after the start of acceptance in the evening. Please understand in advance.
*The refund procedure will be available until 23:59 on December 23 (Fri). If the deadline is missed, the right will expire and the refund will be declined, so please be aware in advance.
[Step ①] Please log in from the URL provided in the email.
From November 8 (Tue), an email necessary for the procedure will be sent sequentially from "refundss@pia.co.jp". Please log in from the URL provided in the email.
The URL provided differs for each customer (SOCIO number), so please be careful not to make a mistake when proceeding.
*The email will be sent to the registered email address as of November 1 (Tue).
*If you have domain settings, please allow emails from "refundss@pia.co.jp".
*Emails may arrive in your spam folder, so if you do not receive the email, please check your spam folder as well.
<About Login ID and Password>
Your login ID is set to "to(lowercase letters)+2022+your SOCIO number."
(Example) For SOCIO number 00000 → to202200000
The password is set to "the postal code (without hyphens) of your registered address as of Nov 1 (Tue)."
(Example) For postal code 182-0034 → 1820034
* If you enter your login ID or password incorrectly three times, your account will be locked. If your account is locked, please contact us by filling in the necessary information in [Inquiries about Refunds].
<Email Sent (Image)>
Subject:[Request to Register Refund Account Information]
※ The "Addressee" will display the name registered as of Nov 1 (Tue).
【Step ②】 Please register your refund account information after logging in.
After logging in, please register the information of the account for the refund of the annual ticket on the page. Please make sure to check that there are no mistakes in the "transfer amount" and "transfer account" etc.
* The deadline for procedures is December 23 (Friday) at 23:59.
【Step ③】 Please confirm your payment.
If you complete the procedures up to step ② on weekdays between 8:50 AM and 2:30 PM, the transfer will be made on the same day. If the procedures are completed outside of these hours, the transfer will be made on the next business day.
If there is an error in the "transfer account" or similar, you will receive an email requesting the re-registration of your account information, so please proceed with the registration of your account information again.
If you do not receive the necessary email from "refundss@pia.co.jp"
If you do not receive the notification email by Nov 9 (Wed), please access the URL below, fill in the required information, and contact us through the inquiry form. (Please set the subject as "FC Tokyo Refund" and include your "SOCIO number" and mention that you have not received the email in the question content.)
http://redirect.pia.jp/pc/support_ss.html
We will resend the necessary URL information for the procedure.
*Even if you contact FC Tokyo, due to contractual reasons, FC Tokyo cannot resend it, so please be sure to contact us via the URL above.
If you have not registered your email address
We will send you a separate URL (QR code) necessary for the refund process around late November, so please proceed from there.
【Inquiries Regarding 2022 Annual Ticket Refunds】
PIA Corporation (SS Refund Office)
Please access the URL below and contact us through the inquiry form.
http://redirect.pia.jp/pc/support_ss.html
Contact Example 1
"I haven't received the refund email," "I deleted the email, so I would like it to be resent," "The URL has been locked," "I registered my account but haven't received the deposit," etc.
Contact Example 2
"I do not know the registered postal code," "I would like to decline the refund," "I am not sure if I have registered my email address," etc.
We have entrusted the refund-related operations to PIA Corporation.
Due to contractual obligations, depending on the content, we may not be able to respond at the contact point provided, and you may need to contact the other contact point directly. Please check the above <Contact Content Examples> in advance before making your inquiry.
[Other inquiries regarding SOCIO]
Tokyo Football Club Co., Ltd. (FC Tokyo) CRM Department
E-mail: socio@fctokyo.co.jp
TEL: 042-444-2630 (Weekdays 10:00 AM to 5:00 PM, excluding Mondays)
*Please note that if you call, we may return your call later, so thank you for your understanding in advance.
To everyone who has declined the annual ticket refund
Thank you very much for choosing to decline the refund.
If there were any tax deductions from donations from the Sports Agency established as a special measure for the 2020 season, they will not be applicable from the 2021 season onwards. Therefore, please be aware that there will be no certificates sent to those who declined refunds.
Additionally, those who have chosen to decline a refund will not receive the above "refund-related email," so please be aware of this as well.
