This is a notice regarding the delivery date of tickets and membership cards for those who have applied for annual tickets and club support membership.
[2/15 (Mon) Update] Shipping Information
 

Delivery of Annual Tickets 

Regarding the shipment of annual tickets, please see the following and thank you for your cooperation. Please note that if you have also applied for Club Support Membership, we will send the annual tickets together with it.
*If you apply for an annual ticket and club support member separately, they will be shipped separately, so please understand in advance.
 

1. Recruitment starts ~ Jan 11 (Mon, holiday) for those who apply
⇒ Feb 12 (Fri) shipping
※ We are sending them out in order, so please wait a little longer until they arrive.

From Jan 12 (Tue) arrival to Jan 24 (Sun) arrival, for those who have applied
⇒Shipped on Feb 18 (Thu)
※Please note that the ticket collection period will be shorter until February 27 (Sat), which is a match eligible for annual tickets.
 

Only those who have applied after the above will receive it at the venue.

※Please note that you cannot specify the delivery date or time before delivery.
※Please prepare the payment for cash on delivery when receiving. Thank you for your cooperation.
※If you are not at home at the time of delivery, the delivery company (Yamato Transport) will leave a notification slip in your mailbox, etc. Please contact the phone number listed on the notification slip to arrange for redelivery.
 

About Club Support Member Delivery
Club Support Member shipping will be sent out at any time from February 17th (Wednesday).
Customers who are considering using the Home General Admission Ticket Exchange Voucher at the Omiya match on February 27th (Saturday) can apply and make payment on the web until February 21st (Sunday) to receive various benefits such as membership cards and Home General Admission Ticket Exchange Vouchers by the Omiya match.
Please note that for applications made through continuous payment handling tickets, Loppi, bank transfers, and postal payments, it may take some time for the application to be processed and there is a possibility that it may not be delivered by February 27th (Sat). Please kindly understand this in advance.
 

Contact Information
FC Tokyo Sales Promotion Department
03-3635-8960
fan1@fctokyo.co.jp
(Reception hours: Weekdays Mon-Fri 9:30-17:00)