[Updated: 10/5]
The refund deadline is this weekend, October 7th (Friday). If you have not completed the process, please do so as soon as possible.
Please note that we cannot provide refunds after the refund period has passed. Thank you for your understanding.
【9/15 Update】
Ticket refunds for the August 13th (Sat) Cerezo Osaka match will begin on September 15th (Thu) at 10:00.
Please confirm the following refund method again.
The match against Cerezo Osaka on Saturday, August 13th has been cancelled due to the impact of Typhoon No. 8. We would like to inform you about the handling of various tickets for this match.
We apologize for any inconvenience caused to those who have purchased tickets in anticipation of the match. We kindly ask for your understanding.
□Match
2022 Meiji Yasuda Life J1 League Sec. 25 Cerezo Osaka vs. Meiji Yasuda Life Insurance Company
【Cancelled Schedule】August 13th (Sat) 19:00 Kickoff / Ajinomoto Stadium
【Rescheduled Date】October 12th (Wed) 19:00 Kickoff / Ajinomoto Stadium
□Ticket Handling
1. For all SOCIO members
2. For all corporate annual ticket purchasers
3. For those who have purchased advance or same-day tickets through Ticket FC Tokyo (J-League Ticket)
4. For those who have redeemed the [Club Support Member Benefit Ticket]
5. For those who have various invitation tickets
1. For SOCIO members only
You can use it as it is on the alternative event date.
※Tickets purchased by those using the transfer/resale service will all be cancelled and returned to the original owner. As the transaction itself will become invalid, no handling fees will be charged.
※Regarding the refunds for the home general admission SOCIO ticket holders, which were only accepted for the verified matches with voice support, the refunds for the August 13th (Saturday) match will be invalid and you will be able to enter on the alternative rescheduled date.
※For those who have a pair seat with a parking ticket, the parking ticket with the original date (8/13) printed on it cannot be used. We will send you a parking ticket for the alternative event date.
2. Corporate Annual Ticket Purchasing Companies
・Regarding Corporate Annual Ticket Exchange Vouchers
Please bring the ticket with the original schedule ("8/13 (Sat) Cerezo Osaka match") printed on it and complete the procedure at the exchange tent.
・Parking Permit
The parking permit with the original schedule ("8/13 (Sat) Cerezo Osaka match") printed on it cannot be used. We will send you a parking permit for the alternate event date.
3. Tokyo FC Ticket (J-League Ticket) for those who have purchased advance or same-day tickets
All advance and same-day tickets will be refunded.
The refund method varies depending on the ticket purchase method. Please check the details below.
※Tickets for those who use the resale service will all be cancelled and returned to the owner. As the transaction itself becomes invalid, no handling fees will be charged.
※Even if you have your ticket on the alternate date, you will not be able to watch the game. Please make sure to complete the procedure during the "refund period".
Refund Period
September 15 (Thu) 10:00 ~ October 7 (Fri) 23:59
Refund Procedure
・For those who have purchased QR tickets
・For those who have purchased paper tickets at the ticket counter
[Ticket FC Tokyo (J-League Ticket)]QR ticketpurchased at
For customers who have purchased QR tickets, refunds will be processed by PIA Corporation, which operates J-League tickets, using the remittance service of Uhuru Corporation.
Please confirm the preparation and procedure before the start of the refund, and complete the procedure by the refund deadline. Thank you for your cooperation.
＜Procedures before receiving refund notification email＞
(1) Please set up your email to receive messages from "refundss@pia.co.jp".
Information regarding the refund procedure will be sent to the email address registered with your J.League ID from "refundss@pia.co.jp" in order of the refund start date.
We will send it to the corresponding customers in order, so in some cases, the delivery of the notification email may be after the evening of the start date. Please note. Please set it so that you can receive the notification email, such as domain release.
※Please release the setting if the URL-linked email is being rejected.
※There is a possibility that it will be automatically sorted into spam mail on the mail server. If you have a separate folder, please also check it as there is a possibility that it is stored in a folder other than the one you normally use, such as spam mail.
※If you cannot find the refund notification email even after the refund start date has passed, we apologize for the inconvenience, but please contact us here.
Please include the following information when making inquiries: [J League ID / User ID (required for refunds) / Match Date / Match Card].
Inquiries from customers will be responded to sequentially between 11:00 and 17:00 on PIA Corporation business days (excluding weekends, holidays, and other designated holidays such as Obon and New Year's).
※User ID (required for refunds) Please refer to "2. Guide to necessary ID and password for refunds" below for details. If you are unsure, please indicate so.
After receiving the notification email, please follow the instructions below.
Please check your email for two refund notifications per match.
【1st Notification】
Notice of necessary ID and PW for refund
(Information on 2. ID and password required for refund below)
【2nd】
URL for refund procedures announcement
(Information on the following 3. URL for refund procedures)
(2) Information on necessary ID and password for refund
Once the preparations for the refund are complete, we will send the necessary ID and password for the refund to the email address registered with your J-League ID from "refundss@pia.co.jp".
※The ID and password required for refunds will only be valid for this time. Please note that you cannot log in with a J-League ID.
※If you purchase multiple tickets, you will receive an ID and password for each purchase.
※Please note that your login ID and password will be locked after 3 incorrect attempts.
▼Contact information in case of lock
http://w.pia.jp/a/supportss/
Please provide the following information when making inquiries: [J League ID / User ID (required for refunds) / Match date / Match card]
Customer inquiries will be responded to in order between 11:00 and 17:00 on PIA Corporation business days (excluding weekends, holidays, and other designated holidays).
(3) Instructions for Refund Procedure URL
After receiving your ID for the refund, a URL for the refund procedure will be sent from "refundss@pia.co.jp".
(4) After logging in to the refund-only URL, please register your account information for the refund.
"2. Guide to the necessary ID and password for refunds" After logging in with the ID and password that you have received in the "Guide to the necessary ID and password for refunds", please register the account information for the refund destination.
※Please make sure there are no mistakes in the "Transfer Amount" or "Transfer Destination Account" fields.
※If the deadline for the procedure has passed, we may not be able to process the refund. Please be sure to complete the procedure within the deadline.
(5)Please confirm your payment.
"After logging in to the refund-only URL, please register the account information for the refund destination. We will deposit the amount of the purchased ticket to the bank account registered at "Please register the account information for the refund destination"."
If you complete the procedure by 8:50-14:30 on weekdays, the transfer will be made on the same day. If the procedure is completed outside of these hours, the transfer will be made on the next business day.
[Ticket FC Tokyo (J-League Ticket)] For those who purchased paper tickets at the store (Seven-Eleven) through Ticket FC Tokyo (J-League Ticket)
Customers who purchased tickets at the store (Seven-Eleven) can receive a refund by bringing the ticket to the register at the store where it was issued.
(The name of the store where you purchased the ticket is listed on the bottom of the ticket. Refunds at other stores are not possible.)
If you have not yet received your ticket, please go to the store and receive it using credit card payment.
Please note that refunds cannot be processed on the day of ticket issuance. We apologize for the inconvenience, but please visit us again after 10:00 the day after ticket issuance.
※Please note that refunds cannot be made for tickets without stubs.
※Refundable items include ticket price, system usage fee, and ticket issuing fee.
※Please note that the settlement fee is not eligible for refund.
◇Please check here for various refund methods.
◇For inquiries regarding refund methods, please contact the J-League Ticket inquiry form.
4. [Club Support Member Benefit Ticket] for those who have exchanged it
The benefit ticket you have exchanged will become invalid. If you wish to watch the game on an alternative date, please exchange the benefit ticket again.
For those who are using the special price ticket for back center designated seats, we will refund it in the same procedure as "【Ticket FC Tokyo (J-League Ticket)】 for those who have purchased QR tickets".
Each serial number for the benefit ticket you used has been reissued with a new serial number. Please check on your My Page.
◇My page is here
5. For those who have various invitation tickets
Please note that all tickets will be invalid, so please understand.
When conducting a separate transfer, we will send a winning email to the registered J.LEAGUE ID email address that we have been sending to.
For those who have the pair ticket (J-Challenge) of the J.LEAGUE official app "Club J.LEAGUE" campaign, all pair tickets won in J-Challenge will be invalid and the following information will be provided.
・Winners will receive 2 J-Challenge tickets.
・Those who have received an invitation will have their invitation to J Challenge revoked in order to delete the input history of the promotion code.
